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Department
Department: RHG-RWJ Family Medicine Clinic
Overview
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II for the Family Medicine Clinic at the Robert Wood Johnson Medical School. Performs a variety of patient registration, billing and collection duties in support of department operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks.
Among the key duties of this position are the following:
- Answers routine inquiries regarding physician’s qualifications, available appointment times, and directions to facility, etc., in accordance with written policies.
- Provides physician information and referrals for care to patients, in a courteous and professional manner utilizing referral service software.
- Utilizes computer to schedule patient appointments for a variety of providers in a timely and efficient manner and in accordance with written policies and guidelines.
- Utilizes computer to process full registration information for new patients, including accurately collecting and verifying insurance information.
- Processes, researches and answers routine telephone and written inquiries for patients in a timely manner.
- Maintains computer databases.
Position Status: Full Time
Daily Work Shift: Rotating
Work Arrangement: This position requires a fully on-site work arrangement.
Qualifications
- At least two (2) years of relevant experience in a physician’s office or other medical office setting preferred.
- Prior experience accessing and retrieving information from a computer database required.
Required Knowledge, Skills, and Abilities
- Knowledge of medical terminology.
- Ability to understand and follow oral and written instructions.
- Strong oral and written communications skills required.
- Ability to work in a stressful environment while maintaining a professional demeanor and customer service orientation.
- Basic word processing and computer skills.
Preferred Qualifications
- Familiarity with billing and collections software.
- Prior experience in billing and collections or other business-oriented processes.
Physical Demands and Work Environment
- Physical Demands: Standing, sitting, walking, talking or hearing. No special vision requirements. Ability to lift or exert force up to 25 lbs.
- Work Environment: Office environment. Moderate noise.
Special Conditions: Must be able to travel to multiple sites.
Posting Number: 24ST1986
Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus: Downtown New Brunswick
City: New Brunswick
State: NJ
Pre-employment Screenings: All offers of employment are contingent upon successful completion of all pre-employment screenings.
Supplemental Questions
- * Do you have at least two years of relevant experience in a physician's office or other medical office setting?
- * Do you have any prior experience in billing and collections or other business-oriented processes?
Required Documents: Resume/CV
Optional Documents: Cover Letter/Letter of Application
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