Job Description - RN Intake Planner Behavioral Health (24025534)
All the benefits and perks you need for you and your family:
- Benefits from Day One for FT/PT positions
- Paid Time Off from Day One for FT/PT positions
- Student Loan Repayment Program for FT/PT positions
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
- Paid Paternal Leave
- Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)
Our promise to you:
Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Location: UChicago Medicine AdventHealth GlenOaks Hosp, 701 Winthrop Ave, Glendale Heights, IL
The role you’ll contribute:
The Intake Planner collaborates with all Behavioral Health Services at Bolingbrook Hospital, GlenOaks Hospital, and Hinsdale Hospital. The Intake Planner coordinates and arranges for community access to the Behavioral Health programs and requires independent decision-making and functioning. The Intake Planner provides initial contact for individuals seeking psychiatric and/or substance abuse assistance; provides telephone triage for community/crisis calls; and initiates contact with Managed Care companies, including precertification and benefit information. The Intake Planner makes arrangements for new admissions including orientation to the program for all new patients and follows up on patient calls and absences. The Intake Planner is also responsible for information entry and upkeep to databases; maintaining and submitting statistics; and charge entry audits. Excellent customer service skills are required.
The value you’ll bring to the team:
- Identifies and implements opportunities to go above and beyond in customer service
- Obtains and documents appropriate release of information forms
- Demonstrates working knowledge of HIPAA guidelines
- Adheres to confidentiality guidelines, especially on issues related to patient's privacy, as well as departmental issues
- Understands and practices ethical standards
- Incorporates patient, physician, customer needs and concerns into decision-making
- Demonstrates appropriate decision-making skills that are based on patient's clinical need, level of crisis, and need for safety
- Demonstrates ability to function independently and appropriately consults clinicians and/or supervisor when decision is beyond position's scope of practice
- Demonstrates knowledge of a variety of psychiatric and/or substance abuse issues
- Demonstrates ability to interact with challenging patients and uses skills to de-escalate situations
- Audits daily charge entry to ensure accuracy
- Assesses need for follow-up contact with customers and initiates contact to pursue appropriate intervention
- Maintains knowledge and practices within regulatory standards
- Attends meetings pertinent to departments and reports pertinent information as required
- Demonstrates awareness of fiscal resources of department
- Maintains working knowledge of budgetary goals
- Demonstrates effective approaches to up-front cash collections and maintains appropriate documentation of collections
- Makes suggestions to Director/Clinical Manager for opportunities for increased productivity within Department
- Demonstrates effective communication skills; including service recovery skills
- Provides and fosters high quality service through positive interpersonal relations
- Demonstrates ability to prioritize and organize workload in an efficient and productive manner in the assigned work time
- Demonstrates professional appearance in accordance with dress code standards
- Opt-In participation in Emergency Notification System as applicable to facility
- Performs other duties as assigned
The expertise and experiences you’ll need to succeed:
EDUCATION AND EXPERIENCE:
- Bachelor's degree required
- One year of position-related experience required (i.e., utilization review); Two years of position-related experience preferred
LICENSURE, CERTIFICATION OR REGISTRATION:
- Registered Nurse credentialed from the Illinois Board of Nursing obtained prior to hire date or job transfer date required
- BLS Provider credentialed from the American Heart Association (AHA) obtained within 90 days of employment
- Formal de-escalation training obtained within 90 days of employment
KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:
- Excellent interpersonal skills and de-escalation skills in customer service matters
- Ability to document accurately
- Must be able to read, write and speak conversational English
- Basic computer skills and knowledge of Microsoft Office
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