Engineer III

Osmose Utilities Services, Inc. • Manchester, CT, United States • $200k - $250k / year • 1m ago

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With 90 years of experience, Osmose proudly serves the electric utility and telecommunications industries across the U.S. and Canada, helping enable the delivery of safe, reliable and affordable electricity and communications services to millions of customers nationwide. We are the industry leader in wood and steel structure condition assessment, life-extension and rehabilitation services. Our mission is to accurately inspect and mitigate aging infrastructure in a planned, programmatic manner that minimizes owner costs while maximizing benefits.

Headquartered in Atlanta, Georgia, the Osmose footprint extends throughout the country. Our employees are inspired to perform each and every day by our core values of integrity, customer focus, safety, respect, excellence, flexibility, efficiency and ownership. Our staff and field personnel represent some of the most tenured, well trained, and innovative professionals in the industry.

Summary of position:

We are seeking an Engineer III. The Operations Engineer/Engineer III supports operational excellence with project planning and execution. The Operations Engineer/Engineer III uses their IMCORP technical knowledge and customer relationship skills to support internal IMCORP functions/stakeholders in Operations, Sales and Engineering, as well as external assistance with clients. This position is located remote.

The position is Remote/Home based. Work is typically between 8 am and 5 pm on weekdays. Work schedule may be longer than 8 hours per day due to project and operational demands. Occasional work during early mornings, evenings and weekends on an unpredictable basis may be required to meet project demands.

Responsibilities:

Provide internal technical support to Operations and Sales
Provide external technical support to clients and prospective clients
Support Client Success Teams and Key Performance Indicator Improvements
Support new project startups to provide technical and process disciplines
Use science-based knowledge in IMCORP technology/services and sales process insight
Provide technical support to pre-project preparation, including technical review, document review, and feedback to client
Deliver training and coaching for new field associates on process, mitigation best practice, and safety
Respond to technical inquiries from customers
Provide technical support to IMCORP Engineering Services
Communicate to Engineering ideas for development and improvement
Investigate field events and determine root causes of technical performance
Provide Engineering Tech services on back-up basis, up to 20%
Develop technical documents such as application notes and technical bulletins
Conduct Accessory Performance Consultations

Requirements:

Bachelor’s degree or equivalent in related field
Availability for travel of up to 20% of time throughout North American continent
Valid driver’s license, excellent driving record and the continuing ability to meet Department of Transportation requirements for drivers of commercial vehicles
In-depth knowledge of principles and practical applications of IMCORP technology/services
Intermediate-level skills in diverse business computer applications, including presentation, word processing, social media, database, spreadsheet and communications applications
Ability to professionally communicate with diverse clients with technical backgrounds in verbal and written forms
Personal presentation as a business professional
Ability to respond effectively to customer concerns, questions and objections
Real-time decision-making and response skills
Problem-solving and data-based analysis skills
Ability to promote enthusiasm for IMCORP services
Team leadership and influence skills
Personal and team organizational skills
Ability to continuously learn about technical, sales and customer-specific topics
Rigorous commitment to comprehensive safety assurance
Discipline in compliance with IMCORP policies, procedures, scripts and plans
Detail orientation and commitment to data integrity
Authorization to work in the U.S. without restriction

Safety and Security Requirements:

Test and ensure reliable operation of systems in medium and high voltage electrical settings.
Design, develop and test and/or source and cost-justify various tools, machinery and equipment for recommended manufacturing methods in high-risk electrical settings
Provide technical support to field organization regarding field diagnosis, repair and replenishment of medium- and high-voltage instrumentation
Work with hardware and software engineering to establish testing and verification procedures for medium- and high-voltage instrumentation
Assess, test and manage manufacturing processes for medium and high-voltage instrumentation equipment

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands, arms and feet to finger, handle, or feel objects, tools, or controls. The employee must talk and hear, using voice and electronic devices such as telephones and walkie-talkies. The employee must be able to hear all types of sounds, including voices, beepers, sirens and alarms at low, medium and high loudness levels. Specific vision abilities required by this position include close vision, intermediate vision, far vision, color vision, peripheral vision, and depth perception. The employee must be able to use focused vision for extended periods.

The employee is sometimes required to: stand for extended periods of up to 10 to 12 hours per day; go up and down a four-step staircase up to 30 times per day; walk on uneven and sloped surfaces; lift and carry for a distance of up to 30 feet items weighing as much 50 pounds as many as 15 times per day; and pull up to 50 pounds up to 15 times per day.

The noise level in the work environment is low to high. There may be vibration and ambient sound at low to high levels.

The employee works both indoors in office settings and outdoors in unsheltered locations. Outside conditions may be windy, humid, hot, cold, dusty, dry, snowy, rainy, sunny or dark.

Travel:

Varies by customer and/or location and can include frequent Monday through Friday overnight travel throughout one or more states. Extended work weeks and additional hours are probable during peak work periods or for specific jobs. Must maintain consistent attendance record and be available for work Monday through Friday and sometimes weekends as needed.