Patient Service Rep.
Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Tacoma Mall Blvd. clinic. The schedule is Monday - Friday, 8:30 am - 5:30 pm.
At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share an interest in creating the best possible place to work. In addition, our experienced staff provides ample training and ongoing support.
SUMMARY OF DUTIES:
Process all activity related to OSS's patient services. Patient service functions supported include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.
JOB RESPONSIBILITIES:
- Manage all aspects of high-volume patient scheduling.
- Receive incoming patient phone calls.
- Collect necessary information from patients for treatment and billing purposes.
- Verify insurance and obtain necessary authorizations if required.
- Fax appropriate paperwork to referral sources.
- Scan documents into the patient's account.
- Build and maintain all patient charts.
- Collect any money owed from patients, balance all money nightly, and print reports.
- Maintain statistical log sheets daily to include all follow-ups.
- Pull charts for the next day's appointments and make reminder calls.
- Work on the patient issue listing and task list daily to resolve all issues.
- Communicate with OSS staff through Outlook email.
- Communicate closely with billing and treating staff to resolve all patient matters.
- Open and sort mail daily.
- Perform other related duties as required.
- Participate in educational activities and attend monthly staff meetings.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Knowledge of insurance and the verification process.
- Knowledge of computer programs.
- Knowledge of business office procedures.
- Ability to operate a computer, scanner, fax/copy, and basic office equipment.
- Ability to operate a multi-line telephone system.
- Effective oral and written communication with patients, staff, insurers, and referral sources.
- Ability to read, understand, and follow oral and written instructions.
- Must be well organized, detail-oriented, and able to prioritize tasks.
BENEFITS: Employee Benefits
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Education/Experience:
High School graduation or equivalent AND two years of experience in an appropriately related position OR Equivalent education/experience.
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