Union Gospel Mission- Dallas
3211 Irving Blvd
Dallas, TX 75247
JOB TITLE: VA Per Diem Case Manager
REPORTS TO: Program Director
DEPARTMENT: VA Per Diem Program
LOCATION: Calvert Place
STATUS: Non-Exempt
JOB SUMMARY:
- Assist clients in completing required assessment, screening, intake, and admissions documents.
- Perform data entry and record keeping of client information to ensure client records are up-to-date.
- Monitor daily activities of clients.
- Manage & monitor assigned caseload of clients from the Department of Veterans Affairs PER DIEM Program.
- Develop program plans/goals and evaluate client's progress by conducting routine meetings with clients and/or staff. Serve as an advocate for clients to acquire services that will enable them to functionally cope with their environment and increase income potential, residential stability, and self-determination.
ESSENTIAL FUNCTIONS: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
- Interview applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment; obtain pertinent information and establish program goals with program participants; refer participants to other agencies for services not provided at UGM.
- Assist clients in completing necessary paperwork including goals and/or budget forms; complete orientation check-off form and obtain release of information forms when appropriate.
- Prepare and maintain case records and logs on all assigned clients; ensure the accuracy and completeness of the same.
- Meet regularly with clients to discuss and evaluate their progress; prepare accurate and up-to-date records documenting the same; monitor client behavior, group attendance, medication, and movement; receive incident reports and enforce disciplinary actions for infractions of house guidelines.
- Assign client cleaning duties and ensure duties are completed.
- Plan, coordinate, and/or facilitate life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtain speakers and workshop presenters as needed.
- Assist clients in locating/securing affordable housing; ensure that client's living quarters are properly furnished and maintained.
- Refer clients to appropriate outside agencies based on client needs and in accordance with their plan. Complete discharge plans of clients existing in the program; transfer file contents to non-active file; prepare card for follow-up mailing.
- Prepare and maintain statistical records on all services provided; compile and prepare monthly statistical reports; ensure the accuracy and completeness of the same.
OTHER RESPONSIBILITIES:
- Screen clients for program eligibility and appropriateness.
- Collect client’s urine sample for analysis.
- Assist in developing and revising the service policy manual.
- Assist with community services as needed.
- Assist in performing social service work for special or seasonal projects.
- Perform other related work as required.
- Monitor client’s self-administration of medications.
MATERIALS AND EQUIPMENT:
Computer, Photocopy Machine, Calculator, Facsimile Machine
MINIMUM QUALIFICATIONS REQUIRED:
EDUCATION AND EXPERIENCE:
Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
LICENSES AND CERTIFICATIONS:
None
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of the principles and practices of social service case management.
- Knowledge of social service resources and agencies in the community.
- Knowledge of effective communication and motivation practices.
- Ability to develop program plans and goals based on client's needs.
- Ability to evaluate the client's progress toward program goals.
- Ability to work with the public encompassing all types of behaviors.
- Ability to interview clients and to obtain pertinent information.
- Ability to prepare and maintain accurate and complete case notes and client records.
- Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.
- Ability to build and maintain effective and professional working relationships with clients and community agencies.
MENTAL AND PHYSICAL ABILITIES:
- Ability to meet attendance requirements.
- Ability to read, write, and communicate the English language.
- Ability to communicate clearly and effectively both orally and in writing.
- Ability to think clearly and quickly in order to maintain control of client caseload.
- Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
- Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.
- Duties are usually performed walking and sitting.
WORKING CONDITIONS:
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
All employees recognize that Union Gospel Mission is a faith-based facility and agree that they will do nothing as an employee of Union Gospel Mission to undermine its religious mission.
To Apply:
Please submit your application, resume, and cover letter to the Human Resources Department via email at ugmjobs@ugmdallas.org. We thank all applicants for their interest. However, we will only be contacting selected candidates for interviews.
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