Supervising and evaluating front desk operations; monitoring and tracking results of subordinates; developing and implementing cost savings measures while contributing to the FPI financial targets; setting measurable goals and objectives; and other duties as assigned.
EDUCATION/EXPERIENCE
- High school diploma or equivalent (GED) preferred
- Minimum of 3-5 years medical office experience; minimum of 3 years supervisory or team leader experience in a healthcare setting
- Current knowledge of payer requirements for referrals and preauthorization
- Experience in front and back office operations
- Exceptional customer service skills
- Knowledge of GE, EPIC or similar computerized billing system
ESSENTIAL JOB FUNCTIONS
- Actively utilizes improvement strategies and tools to positively impact all aspects of operations.
- In cooperation with departmental leadership, supervises all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
- Assists in the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with vendors. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
- Works in partnership with lead physician to solve problems, resolves conflicts, enhances operations, quality and safety.
- Communicates operational issues to level of organization required to obtain timely and effective resolution.
- Follows service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
- Monitors expenditures at the department level looking for cost containment opportunities by promoting efficient utilization of staff and services.
- Recommends staffing levels, selects and assigns staff, evaluates performance, evaluates and tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.
- Assists in developing goals and objectives to meet the strategic and business objectives for areas of responsibility.
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