WHO WE ARE
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
WHY VOLUNTEERS OF AMERICA
VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.
POSITION SUMMARY
Case Managers for the Rapid Rehousing Plus Care (RRH+C) program are directly responsible for the service provision and housing assistance for program participants. RRH+C serves individuals and families who are currently experiencing homelessness. Service modalities include: Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention. This position will work in conjunction with other service providers in the Denver Metro Area in order to provide wrap around case management services to participants in order to assist them in obtaining and maintaining permanent, stable housing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensures that the client’s choice is honored, and their ideas play a prominent role in programming.
- Coordinates wrap-around services for clients with the team and community service providers.
- Utilizes standardized screening and assessment tools and ensures the completion of needs-based screenings.
- Provides intensive case management for households with high barriers to obtaining or maintaining housing by identifying and serving the unique needs of each client.
- Collaborates with clients and empowers them to achieve the goals they set for themselves.
- Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for clients.
- Embodies meeting participants where they are, literally and figuratively. This may include meeting participants in the community and transporting participants for case management purposes.
- Responsible for collecting necessary documents to obtain and maintain housing such as: identification documents, vital documents, income documentation, changes in household, etc.
- Assists clients in their search for housing by assisting them with filling out rental applications, interpreting leases, understanding tenant rights and responsibilities, looking for housing leads, and other various means based on the unique needs of the household.
- Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.
- Assists in relocating clients as needed and securing emergency shelter.
- Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
- Facilitates the equitable delivery of appropriate services for households as indicated by relevant service modalities such as the Housing First, Trauma Informed Care, Harm Reduction, and Critical Time Intervention models as well as Motivational Interviewing.
- Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, and HUD permanent housing rapid re-housing standards.
- Demonstrates knowledge of relevant resources, a passion for serving those experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
- Maintains a specialized knowledge related to service delivery database systems within the organization.
- Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
- Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
- Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
- Performs duties in a professional manner by maintaining the confidentiality of all information and collaborating effectively within and across teams.
- Performs job responsibilities in accordance with the Social Work Code of Ethics.
- Performs all other duties as assigned.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Must be willing to use vehicle for service provision throughout the seven-county Denver Metro area. Works in close proximity to other staff in an open-office setting.
POSITION TYPE AND EXPECTED HOURS OF WORK
Full time 40 hours per week Monday through Friday. Some evenings and weekends required.
LOCATION
2877 Lawrence St., Denver, CO 80205
SALARY RANGE: $21.00-$23.00/hr
Benefit eligibility is based on job type/status:
- Vacation Time
- Separate Sick Time
- Paid Holidays
- Floating Holidays
- Personal Days
- Volunteer/Wellness Day
- Tuition Assistance
- Pension Plan
- 403b Retirement Plan with Agency Match
- Health, Dental, Vision, Pet Insurances
- Life Insurance
- Accident Insurance
- Employee Assistance/Work Life Balance Program
- Employee Discount Program
- LifeLock with Norton
- Public Service Loan Forgiveness
Volunteers of America is an EEO/AA Employer
Position will remain open until filled
VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply
MINIMUM QUALIFICATIONS OF POSITION
- Bachelor’s degree in human services, social work, or a closely related field or related experience.
- Colorado driver’s license and state-mandated automobile insurance.
PREFERRED QUALIFICATIONS OF POSITION
- Familiarity with current housing market information, housing trends and available resources.
- Experience working with the literally homeless population.
- Experience working both independently and, in a team-oriented, collaborative environment.
KNOWLEDGE AND SKILLS
- Expert written, oral, and interpersonal communication skills.
- High level of competency working with Microsoft Office suite and cloud-based applications.
- Familiarity with Motivational Interviewing and exemplification of the spirit of Motivational Interviewing.
- Strong time-management and prioritization skills.
- Crisis and verbal de-escalation intervention skills.
- Strong organization skills.
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
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