1.) Perform all duties and demonstrate behaviors and attitudes consistent with the Mission Statement and Core Values of the organization, and the Nurtured Heart Approach.
2.) Continually participate in building and maintaining positive working relationships through effective communication, performance improvement and teamwork efforts.
3.) Be of good character and reputation; sufficient physical, mental, and emotional health to satisfactorily perform her or his job duties.
4.) Actively participate in safety programs of the organization by identifying potential risks and promoting client safety as well as environmental safety.
5.) Accomplish individual and team goals and objectives established by supervisor based on prior performance evaluation.
6.) Comply with HIPAA guidelines regarding client rights and confidentiality.
7.) Comply with documentation and training set forth by Human Resources.
8.) Actively participate in CGE's clinical research efforts by ensuring accurate and timely reporting for all assessments and evaluations.
CASE MANAGEMENT:
- Provide direct case management services to clients for services, including but not limited to: educational and vocational pursuits, legal issues, life skills (e.g. resume writing, budgeting, etc.), advocacy, and accessing housing, social services, and other community resources.
- Assist with the recruitment and screening of eligible clients to retain services through the START Program.
- Coordinate and facilitate referral process and intake session.
- Prepare and submit reports as necessary to referral sources and community agencies including DCP&P and substance use treatment providers.
- Generate outreach letters to clients regarding non-attendance and potential discharge.
- Coordinate intake sessions and schedule initial clinical assessment sessions. Administer case management assessments and assist with completing clinical screens as appropriate.
- With client participation, and in collaboration with other START providers, develop and update client treatment plans to include interventions consistent with ARC and the Nurtured Heart Approach.
- Complete case management documentation in a clear, concise, accurate and timely manner.
- Assist with the collection and documentation of urine drug screens as needed.
- Maintain ongoing relationships with various referral sources and relevant community organizations.
- Participate in program promotion, marketing, and community outreach efforts.
- Participate in program, committee and clinical staff meetings and training program(s) as indicated.
- Provide support to ensure seamless transitions among CGE’s continuum of care as needed.
- Provide proper crisis management/intervention as needed and notify supervisor as soon as practical.
- Exercise independent judgment when observing and assessing a client’s current functioning.
- Respond to clients in an attuned and effective manner, employing CGE’s protocols and procedures as appropriate to presenting situation.
- Make appropriate judgments with respect to life threatening circumstances and take appropriate action.
- Participate in program evaluation and ongoing quality improvement efforts.
- Prepare and deliver oral and written reports to staff and appropriate professional agencies as indicated.
GENERAL DUTIES:
- Build a network of support within the program and among clients that focuses on trust, well-being and social/community integration.
- Maintain records as required by organizational policies and regulatory and accrediting agencies.
- Work as a member of a team to establish and maintain a high level of care and respect for, and communication with clients.
- Work in a consistently professional manner at all times, which includes, but is not limited to, treating all residents, staff, guests, and volunteers with dignity and respect.
- Remain flexible and available for day and evening hours.
- Perform other duties as requested.
Requirements
QUALIFICATIONS:
- Master’s degree in human services, social work, or psychology or currently enrolled in a graduate level program.
- Minimum of two (2) year of experience working with substance use and co-occurring disorders and or case management.
- Bilingual (English/Spanish) speaking a plus.
- Clean driving record; comfortable transporting clients and children.
- Ability to work independently and handle crisis situations.
- Excellent organizational and interpersonal skills with friendly and professional demeanor.
- Current NJ driver's license needed; will be required to meet safe driving requirements.
- Ability to be flexible to address daily changing needs within the community, and to handle obstacles with compassion and resolve.
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