Northern Light Mercy Hospital
Department: Medical Group Administration
Position is located: Mercy Westbrook
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: Variable
Summary:
Directs and implements all functions of the Specialty Physician Practices consistent with the overall policies and in compliance with applicable regulatory guidelines. Establishes and maintains relationships with physician leadership to successfully collaborate on designing, implementing and monitoring key operational issues and executing on the growth strategies of the practices. Provides leadership and direction to Specialty Physician Practices resulting in superior patient care and improved clinical and financial performance. Key responsibilities include management of the systems and operational processes of the practices, including but not limited to revenue cycle, budgeting, financial and capital planning, results monitoring, business/strategic planning, human resources, information systems, risk management, marketing and public relations initiatives, physician contracting, and facility maintenance. The incumbent performs duties in accordance with performance standards. The incumbent may have access to highly confidential patient, employee, and Mercy proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements, and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, and other security risks to the organization. The incumbent is accountable for employee safety and will attend safety and loss-control training, engage in injury prevention, perform accident and injury investigations including conducting root cause analysis, and assist in returning employees to regular duty. The incumbent is responsible for participating in and completing all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Mercy Hospital.
Responsibilities:
- Corporate Compliance
- Communicates and enforces the system-wide Corporate Compliance program for Mercy Health System of Maine.
- Reports any potential or real ethical, legal or regulatory violations to the Corporate Compliance Officer.
- Encourages staff to report Corporate Compliance issues either directly or through the Mercy Compliance Line (may be anonymous).
- Assists with investigations into alleged violations and the development and implementation of disciplinary and/or corrective action as indicated.
- Continually assesses the department for compliance with all federal, state, local and other regulatory (The Joint Commission, OSHA, CMS, etc.) requirements.
- Completes annual staff training, ensuring staff understanding of participation in the above.
Mission Support
- Assists to establish and communicate the mission of the division, which is consistent with the mission of the Hospital and the Sisters of Mercy.
- Assists hospital management to translate organizational mission and goals into written divisional operating goals and objectives.
- Actively participates in developing, maintaining and creating an organization united by a commitment to the Mission and Values of Mercy.
- Utilizes Mission-based considerations in the use of human, financial, and material resources.
- Participates in developing and maintaining processes to ensure that Mercy’s Values are visibly reflected in all aspects of organizational life.
- Supports Mercy’s efforts to secure the human right to healthcare, especially for poor and under-served.
Specialty Physician Practice Operations Management
- Develops and implements policies and procedures consistent with State, Federal and Joint Commission standards.
- Delegates operational responsibilities to office managers and lead physicians, while ensuring results.
- Provides leadership in developing, planning, and implementing the practices’ business plans.
- Develops and maintains strong, collaborative relationships with employed physicians and mid-level providers.
- Maintains sound, up-to-date knowledge of all applicable regulatory practices.
- Develops and implements programs that meet goals and strategy consistent with high performing specialty physician practices.
- Maintains focus on the patient to create a positive service experience.
- Ensures a cohesive marketing strategy for clinical services.
Leadership
- Guides and coaches office managers and supervisors to ensure peak performance.
- Fosters a work environment that allows for free expressions of ideas, opinions and flow of information.
- Clearly defines and communicates employee roles and responsibilities.
- Coaches staff in the proper delivery of exceptional customer service.
- Conducts regular staff meetings.
- Collaborates with other business units and departments as appropriate.
Human Resources
- Completes and administers performance and compensation reviews in a timely, fair and consistent manner.
- Develops, implements and maintains incentive and reward systems.
- Provides training and development opportunities for supervised staff.
- Develops leaders in all aspects of operational management.
Financial Management
- Tracks participation, budget and revenue data, and takes appropriate corrective measures.
- Provides leadership, direction, and oversight of the revenue cycle.
- Develops annual operating and capital budget and volume and revenue forecasts.
Planning and Development
- Participates in creating the division’s strategic, operational, programmatic and other plans and policies.
- Responsible for all purchasing procedures and activities.
- Attends and actively participates in conferences and community educational programs.
Performs additional duties as required or assigned.
Competencies and Skills:
- Behaves with Integrity and Builds Trust
- Cultivates Respect
- Demonstrates Emotional Intelligence
- Develops Self and Others
- Exercises Sound Judgment & Decision Making
- Fosters Accountability
- Practices Compassion
- Resolves Conflict
Education:
- Required Bachelor's Degree; 8 years of related experience in lieu of degree
Working Conditions:
- Potential exposure to abusive and/or aggressive people.
- Potential exposure to diseases or infections.
- Potential exposure to hazardous materials.
- Potential exposure to noise levels being uncomfortable.
- Potential exposure to noxious odors.
- Work with computers, typing, reading or writing.
- Lifting, moving and loading 20 to 30 pounds.
- Prolonged periods of sitting, standing, and walking.
- Potential exposure to very hot or cold temperatures.
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