Optician/Optical Aid for a Mobile Clinic
About QueensCare
As a faith-based organization, QueensCare provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.
QueensCare is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. QueensCare provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need.
About the role
Under the direct supervision of the Mobile Programs Manager, the Optical Assistant will assist the Optometrist in providing excellent patient care and support within a mobile unit. The Optical Assistant will assist in delivering comprehensive eye care services to patients at various locations, ensuring accessibility to quality care for underserved populations. This role requires a combination of technical expertise in optometry assistance and excellent patient care skills. Responsibilities include assisting with scheduling schools for eye exams, frame selection, submitting orders lens fitting, distribution of eyeglasses, and maintaining accurate patient records.
What you'll do
Optometry Support
- Prepare patients for eye exams by documenting medical histories and performing preliminary tests (e.g., visual acuity).
- Conduct basic diagnostic tests such as autorefraction, tonometry, and visual field testing at various locations.
- Process orders for eyeglasses.
- Measure and dispense spectacles, troubleshoot eyeglass problems, and provide follow-up services such as adjustments and repairs.
- Contact various schools and partnered sites to arrange schedules, check on order status with the laboratory, and respond to any inquiries from parents, patients, and schools.
- Schedule appointments and manage patient records.
- Complete patient charts in the electronic health record system, Revolution, following standard optometric practice guidelines and specific program requirements.
- Maintain and calibrate optical equipment and tools.
- Provide guidance on proper eyewear and usage.
- Educate patients on various eye health issues and preventative measures.
- Manage inventory of eyewear and tools.
- Assist in setting up and dismantling mobile clinic equipment.
- Ensure cleanliness and organization of the mobile unit.
- Operate and maintain the mobile clinic vehicle (if applicable), ensuring it is stocked and ready for services in the community.
- Adhere to safety protocols and maintain a hygienic environment.
- Participate in outreach activities and community events to promote eye health awareness.
- Collaborate with other programs and community organizations to provide links to services and enhance service delivery.
- Be willing and able to work all business hours including evenings and weekends to attend health fairs/events as needed.
- Be willing and able to work at all locations as needed.
- Perform other duties as assigned.
Policies and Performance
- Support and implement the organization’s vision, mission, and values.
- Perform all job functions in an ethical, professional, and courteous manner, exercising good judgment.
- Foster and promote a culture of service excellence and accountability.
- Understand and adhere to QueensCare policies and procedures in the performance of work duties.
- Support administrative decisions and adapt to changes in a positive manner.
- Maintain frequent and effective communication with other staff.
- Follow the Health Insurance and Accountability Act (HIPAA), state laws, and agency mandates regarding reporting guidelines.
- Attend training and educational sessions as required.
- Engage actively in group discussions and team meetings to enhance operational efficiency.
- Prepare professional presentations and deliver well-crafted messages, utilizing appropriate technology.
- Utilize customer service skills to ensure patients feel comfortable during their appointments and are well-informed about their treatment and vision wellness.
Qualifications
EDUCATION:
- High School Diploma or GED equivalent.
- Completion of Optician Program or equivalent work experience in a related field preferred.
EXPERIENCE:
- Proven experience in optometry or a related field, preferably in a clinical or mobile healthcare setting.
- Experience working with adults, children, and families from diverse social, cultural, educational, and economic backgrounds.
- Valid California driver’s license with current automobile insurance.
- Current CPR certification.
- Experience working with faith communities and demonstrates spiritual maturity.
KNOWLEDGE:
- Knowledgeable of optical terminology, equipment, and procedures.
- Promotion of process improvement.
- Demonstrates proficiency in computer applications such as Zoom, Teams, Microsoft Excel, PowerPoint, Word, Outlook, EHR, preferably Revolution.
SKILLS:
- Works well with children, adolescents, and adults.
- Organizational skills and attention to detail to manage administrative tasks efficiently.
- Strong interpersonal and communication skills; ability to interact compassionately with patients of diverse backgrounds.
- Understands which decisions can be made alone and which decisions need to involve others.
- Demonstrates a self-directed, mature, disciplined, and tactful approach to fulfilling job duties.
- Demonstrates ability and flexibility to work in other areas of the organization as needed.
- Demonstrates excellent communication skills, both oral and written, preferably bilingual (Spanish - oral).
The pay range for this role is:
52,020.26 - 8,141.88 USD per year (QueensCare Corporate Headquarters)
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