BFT - Temporary Patient Service Coordinators for MGB Affiliates in Greater Boston

Brigham and Women’s Hospital • Boston, MA, United States • $200k - $250k / year • 2w ago

Job Description - BFT - Temporary Patient Service Coordinators for MGB Affiliates in Greater Boston (3307524)

While job responsibilities will vary dependent upon clinical practice needs, in general, they will include the following:

Provide administrative support to healthcare providers within a fast-paced ambulatory setting, and function as the primary interface between the patients and medical team.
Schedule patient appointments, diagnostic testing, and surgeries.
Acquire referrals and pre-certifications as needed.
Register and update demographic, PCP, and insurance information.
Collect co-payments and fees.
Coordinate details of billing.
Answer phones, and triage calls as appropriate.
Photocopying, faxing, and filing.

Minimum Requirements:

1+ years' experience in a healthcare or customer service setting required for Level I role. Additional experience required for higher level positions. Proven understanding of managed care and other insurance-related coverage plans. Digital literacy, including proficiency with Windows-based computer applications crucial. Proven, accurate typing and data entry skills. Prior customer service experience. Knowledge of EPIC, MEDITECH & BICS software a plus! Strong patient service orientation and well-developed social skills. Qualified individuals must be available to complete a three-day, Epic training program, and to work part-time or full-time, Monday-Friday, days. They should be a quick study, with a "can-do," positive demeanor, and a proven track record to be reliable, flexible and punctual. Driven candidates will also possess a professional demeanor, solid interpersonal skills, and the ability to work optimally as part of a team.

Bulfinch Temporary Service employees often cover leaves of absences, vacations, as well as vacant, full-time openings, often resulting in temp-to-hire. Applicants who meet the requirements, and make a minimum one-month or more commitment, are encouraged to apply. Job opportunities are located at a number of satellite locations in and around the suburbs of Boston for Mass General Brigham affiliates.

Equal Opportunity Employer: Massachusetts General Hospital is an Equal Opportunity Employer. By accepting diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.