LifeSource is hiring a Hospital Development & Family Care Manager to be responsible for providing day-to-day oversight and guidance to the Hospital Development & Family Care team to achieve maximized organ, tissue and eye donation outcomes and strengthen hospital donation programs. This team includes Donation Hospital partnerships, Transplant Center Relations, and Family After Care programming.
In this role, you will oversee key work processes to execute comprehensive medical record referral review analysis processes in support of hospital partner programs and achievement of donation outcomes. This includes supporting effective reporting to key stakeholders (internal and external) on data findings from analysis, ensuring ongoing tracking and measurement of hospital performance.
The Manager will also lead, develop and provide mentorship to Hospital Development Supervisors and guide them to support frontline team members to develop strong, mutually beneficial relationships with key donation partner leaders and donor families.
As a Hospital Development & Family Care Manager, you’ll advance our life-saving work by performing the following job duties:
- Manage operations of key work processes, applicable to maintaining effective partner relationships, and monitor effectiveness utilizing key performance measures.
- Drive excellence in relationship management and innovation in the development of a collaborative team and ensuring satisfaction and engagement from key customers and partners.
- Provide direction, education and mentoring to team to facilitate efficiency and effectiveness in the hospital partner donation programs while encouraging the professional development and achievement of personal and departmental goals.
- Drive representation of hospital donation program needs market trends and physician engagement expectations to key leaders to drive opportunities to maximize organ, eye, and tissue donation programs.
- Track and respond to feedback from partner and customer listening methods, driving improvement or enhancement of the donation experience.
- Provide day-to-day leadership and management of key work processes for deployment of establishing, strengthening, and maintaining effective relationships as the key contacts for organ, eye, and tissue donation with assigned hospital partners, ensuring respectful, solution-oriented communication and service for successful donation process.
- Collaboratively analyze referral information and hospital donation programs, supporting opportunities to improve donation processes and outcome measures.
- Analyze, interpret, and trend information from medical record review process to inform strategic initiatives and drive process improvements.
- Provide day-to-day leadership and management of the deployment of comprehensive education program resources in accordance with compliance and regulatory requirements, ensuring support for strategic initiatives aimed at increasing donation and transplantation.
- Assure compliance with established quality assurance standards as well as local, state, and federal regulations relating to donation, recovery, and transplantation to demonstrate commitment to quality and improvement.
QUALIFICATIONS
- Requires a combination of education and experience equivalent to 10 years of healthcare or relationship management responsibilities.
- Requires a minimum of three years of proven leadership, mentoring and/or coaching experience.
- Previous experience in a multi-level healthcare setting, preferred.
- Proven success in building new and existing business relationships using consultative skills and value proposition methodology.
- Demonstrated ability to build, maintain, motivate, influence, and achieve collaboration with both internal and external stakeholders. Handling difficult situations with poise and professionalism.
- Strong communication and interpersonal skills including effective written correspondence, active listening, and professional customer service response at all levels.
- Must be organized, self-directed, and a motivated contributor with ability to effectively lead and execute sound decision making.
- Proven ability to establish priorities, coordinate internal and external resources, and achieve measurable results against goals.
- Must have a demonstrated ability to drive results to improve processes and outcomes with the use of critical thinking, analytical skills, problem-solving capabilities.
- Demonstrated ability to exhibit a high degree of quality, integrity, and honor confidentiality of appropriate information.
WORKING CONDITIONS
- Able to work a minimum of 40 hours per week with schedule adjusted to accommodate organizational needs. Typical schedule Monday – Friday, within the hours of 0800-1700. Trained to cover Donation Liaisons onsite rotations.
- Must be able to travel within the service area (MN, ND, SD) by ground or air, as needed, and occasionally to national events and meetings.
Why Join LifeSource:
Since 1989, the LifeSource team has worked with our regions’ diverse communities to break down barriers to donation. Bringing a rich diversity of perspectives and experience to our organization at all levels strengthens our ability to serve our community and fulfill our mission. Our values embody how we engage in our work - respect, advocacy, accountability, life and innovation. More information on our continued work toward diversity, equity, and inclusion can be found on our website.
We set our team up for success by providing comprehensive on-boarding, as well as on-going personal and career development. Team members are offered traditional benefits such as health, vision, dental, and life insurance, generous PTO, and 401k matching. We also support our team through non-traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions.
LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.
