ABOUT RITTER CENTER:
For over 40 years, Ritter Center has been dedicated to preventing and resolving homelessness and improving the health, dignity, and well-being of people living in poverty in Marin.
When you join Ritter Center, you become part of a highly trained staff that combines national clinical best practices with a whole-person care approach to solving each person's medical and mental health, housing, and food needs. We are growing to meet the needs of our community. We are looking for staff who are ready for a career with a mission-driven organization, want to be valued, and have diverse experience and compassion. If this sounds like you, we would love to have you join our team!
CURRENT OPENING:
Lead Patient Navigator
Full Time (40 hours weekly), Exempt position-Time Delineated through June of 2025
Annual Compensation: $66,500-$70,000/Year
Please visit our jobs page on our website for a complete list of our employee benefits.
Ritter Center is currently seeking a Lead Patient Navigator. This full-time, Time-Delineated exempt position through June of 2025 reports to the Clinical Compliance Director. This role is based in San Rafael, CA, and operates out of our main campus.
Please find the full job description below.
Position Description:
The Patient Navigator plays a vital role at Ritter Center’s health campus, assisting Marin County’s most vulnerable populations in accessing medical care, behavioral health care, and case management services, including financial assistance, housing, shelter, and representative payee services. This position is ideal for someone passionate about patient care and equitable healthcare access who is skilled in assisting underserved individuals. The qualified applicant for this role excels in a dynamic position and demonstrates high levels of patience and compassion.
The Patient Navigator provides personalized assistance to patients to facilitate access to quality medical care and other essential social services. This position will work in close proximity with other frontline staff to conduct needs-based assessments and direct them to the appropriate department. A primary responsibility will be ensuring that patients are informed of potential care options based on all services offered by Ritter Center. This position requires a strong interest in improving health outcomes, effective communication with diverse patients and staff, and, ideally, a background in public health, case management, or social work. The successful candidate exhibits a strong customer service orientation, a proactive approach to finding solutions and resources to improve access, and thrives in working autonomously with minimal support as needed. They are motivated by a dedication to enhancing health outcomes and promoting equity.
Job Duties and Responsibilities:
- Screen new and existing patients to determine current health and social service needs.
- Respond to patient inquiries and assist with the completion of paperwork.
- Provide referrals and ensure linkage with services and resources provided by Ritter Center and other Safety Net providers throughout Marin County.
- Identify patient barriers to care, such as transportation, insurance, and language, and refer patients to internal resources to support engagement.
- Educate patients on accessing services at Ritter Center, providing counsel to alleviate anxiety and fear.
- Primary responsibility includes assisting clients in completing Ritter’s Client Registration form and maintaining accurate client information continuously.
- Conduct monthly reporting on client demographics to fulfill various reporting requirements.
- Regularly update client profiles in Ritter’s required multiple data systems.
- Perform bi-monthly data uploads to ensure up-to-date client service records.
- Compile, track, and submit monthly Medi-Cal data reporting as required.
- Collaborate with Patient Accounts Billing/Benefits Manager to support enrollment or maintenance of patient Medi-Cal status.
- Attend trainings and learning opportunities that expand content knowledge and best practices.
- Perform other duties as assigned.
Qualifications:
- Per our Federally Qualified Healthcare Center (FQHC) requirements, employment at Ritter Center requires compliance with being able to produce a negative TB test prior to the start of employment and being fully vaccinated against COVID-19(unless applying for an exemption) per the August 5th, 2021 State Public Order for Healthcare Facilities, providers, and employees.
- Associate or Bachelor’s degree in relevant field or relevant work experience equivalent
- 1-2 years of experience with health care, behavioral health care, and/or social services
- Experience working closely with low-income, unhoused, substance abuse, and other vulnerable populations.
- Proficiency with computers, including word processing, and the ability to learn new programs independently
- High proficiency in database management
- Strong communication skills with diverse populations
- Solid relationship-building and interpersonal skills
- Excellent coordination skills, including multitasking and setting priorities on work assignments
- Demonstrated awareness and value of cultural competence.
- Has a current and valid California Driver’s License
Preferred qualifications:
- Prior Medi-cal processing experience is highly desired, Medi-cal training is provided if needed.
- Spanish bi-lingual/multilingual ability
- Experience in or with a Federally Qualified Health Center (FQHC)
