Position Summary
The Clinical Operations Manager will be responsible for managing the daily clinical operations of the assigned department(s). This includes, but is not limited to, ensuring all departments are operating efficiently & effectively; hiring and training team members; monitoring team performance; and coaching team members to cultivate the knowledge and skills needed to provide excellent services to customers.
Responsibilities
- Manage assigned departments/individuals in accordance with CCHC’s policies, procedures, and applicable regulations; management duties including planning, assigning, and directing work; coaching, supervising, appraising performance, and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
- Responsible for ensuring the team delivers service that meets or exceeds departmental goals, while fostering a culture that strives for operational and compliance excellence.
- Create, maintain, implement, and execute departmental workflows, forms, policies and procedures, and other resource documents to ensure that the most current information is available; continuously evaluates processes and procedures; ensure consistency across all clinics.
- Provide recommendations for process improvement to address bottlenecks within the department.
- Ensures that assigned departments/clinic locations have adequate coverage; provide coverage support where needed.
- Participate in & lead team huddles as assigned.
- Assist with clinical compliance under all federal and state law and funding source guidelines/requirements.
- Participate in establishing, reviewing, and revising standards of care, standards of practice and standards of performance.
- Ensure clinical operations and safety related information is clearly communicated and understood by staff.
- Collaborate with clinical management team to develop, implement, and monitor emergency response plans.
- Collaborate with clinical management team to monitor and address patient complaints.
- Develop, track, and report out on Key Performance Indicators (KPIs).
- Implement, monitor, and report out on strategies to improve departmental performance outcomes.
- Serve as the liaison between direct supervisor and clinical/clinical support staff.
- Work in conjunction with the clinical management team to develop routine and ad hoc reports to update the status and implementation plans of programs, services, and quality initiatives.
- Consult with direct supervisor to discuss service problems.
- Active participation in special projects and quality initiatives as assigned.
- Perform audits (payer; program; internal; or external) for departments and report as directed.
- Complete ownership of the Electronic Health Record System (Athena), including but not limited to designated Superuser status.
- Responsible for knowledge & compliance of all departmental policies and procedures.
- Remain knowledgeable and well-educated on current trends/evidence in the industry.
- Maintain strong knowledge of clinical workflows and best practices.
- Participate in internal and external committees as assigned and/or volunteered.
- Perform other related duties as necessary or required.
Minimal Qualifications/Experience/Skills
- Bachelor’s degree in health care or related field required; Master’s degree preferred.
- Must have a passion to deliver respectful, compassionate, and quality services to the community.
- Ability to analyze data and develop reports.
- Previous experience with managing clinical performance data preferred.
- Must have the ability to deal effectively with patients, medical staff, administration, and the public.
- Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
- Ability to perform duties with minimal direction and supervision.
- Excellent organization and time management skills.
- Ability to adjust to variable workload and changing priorities.
- Experience with and proficiency in Microsoft applications (Excel, Word, PowerPoint, etc.).
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