Medical Screener - Reception Technician (Customer Service)
The Opportunity
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You will report to the Assistant Center Manager.
The Role
- In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures include but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. Performs finger stick to obtain samples for donor’s hematocrit and total protein levels.
- Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition, and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately, and professionally.
- May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
- May answer the telephone and assist callers or transfer calls to appropriate staff members.
- Maintain alertness and awareness to any reactions a donor may have during or after the pheresis process and notify appropriate staff.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
- Understand the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintain a clean and efficient work environment and ensure sufficient operating supplies and forms are available as needed. Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.
- Maintain confidentiality of all personnel, donor, and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform other job-related duties as assigned.
Your skills and experience
Education
High school diploma or equivalent required.
Experience
- Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
- Will perform basic math calculations.
Working Conditions
- Understand, remember and apply oral and/or written instructions.
- Understand and follow basic instructions and guidelines.
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally perform tasks while standing and walking up to 100% of the time.
- Reach, bend, kneel and have a high level of manual dexterity.
- Occasionally be required to lift and carry up to 25 pounds.
- Fast-paced environment with frequent interruptions.
- Frequently exposed to hazardous chemicals, extreme temperatures, and blood borne pathogens.
- Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
- Required to work overtime and extended hours to support center operational needs.
Our Benefits
CSL offers the following benefits for this part-time position: Employees are able to enroll in our company’s 401(k) plan. Employees will accrue paid sick leave at a rate of one hour for every 30 hours worked. For more information on CSL Plasma benefits visit CSL Plasma Benefits.
About CSL Plasma
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
Do work that matters at CSL Plasma!
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here.
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