Change Governance & Oversight Lead
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!
Job Description:
The Global Technology Change Governance & Oversight team is seeking a leader to drive horizontal efforts across the organization. We are looking for someone with an entrepreneurial mindset, who will also step up and volunteer to support the Global Technology agenda, who enjoys working in a collaborative environment, and working with a diverse set of colleagues. To succeed in the role, you will have to be able to assess and understand data and processes at a detailed level, be able to package the analysis at the macro level, and have a knack for improving the work being performed.
Responsibilities:
- Experience running large programs with strong project management and organizational skills, meticulous attention to detail, the ability to prioritize requests and workload accordingly and meet deadlines in a fast-paced environment.
- Experience with adherence to the Enterprise Change Policy & Standard as well as the Software Delivery Lifecycle and ITIL methodologies.
- Operates effectively in a matrixed organization with proven ability to navigate and influence at all levels in the organization.
- Strong interpersonal skills, executive presence and ability to work with senior leaders in a matrixed environment.
- Demonstrated business acumen with ability to think strategically and execute tactically.
- Excellent analytical abilities and focus on operational excellence.
- Ability to synthesize data from multiple sources into relevant senior executive-level presentations.
- Independent thinker who is proactive and takes initiative to overcome obstacles.
- Ability to make the complex simple and tell the story through words, graphics, and effective presentations.
- Demonstrates commitment to excellence by anticipating needs, mitigating risks, and minimizing potential problems.
- Proven flexibility, collaborative, team player with the ability to connect across groups.
- Ability to operate and lead with calm and composure when dealing with unknown challenging situations or time-sensitive events.
- Comfortable navigating ambiguous situations with an ability to quickly resolve issues and deliver on expectations.
- Expert presentation skills and experience with MS Office, JIRA, Remedy, Adobe, SharePoint, and WebEx.
- Knowledge of the Global Technology organization.
Required Qualifications:
- 10+ years of overall work experience.
- 5+ years of experience with ITSM tools (Remedy).
- 5+ years of understanding of other ITIL Service functions - Incident and Problem Management.
- 5+ years in Product management.
- Experience with Change request (CRQ), impact analysis, readiness, risk, and consequence assessment.
- Experience creating Change documentation for review, ensuring change details are understood.
- Experience requesting a more in-depth review of upcoming changes, as required.
- Experience communicating upcoming changes throughout the organization.
- Experience leading and facilitating meetings to debate and understand risks associated with change & the production environment.
Experience of Change Management Governance:
- Running/Attending Change Advisory Board meetings. Excellent writing skills with the ability to communicate information security/cybersecurity risks/issues to senior management and potentially non-technical audiences.
- Demonstrable understanding of Service Management methodologies and best practices.
- Strong reporting skills - Ability to produce analytical and performance reporting for Management consumption (Remedy/eSmart).
- Ability to perform Thematic Analysis – Strong trend analytical skills.
- Highly proficient/Expert skills in Microsoft Excel.
Desired Qualifications:
- Demonstration of a professional, team-oriented approach coupled with strong self-motivation and personal initiative. Be flexible, responsive, enthusiastic, have the ability to work alone and as part of a team and to foster positive relationships.
- Ability to perform Thematic Analysis.
- Excellent writing skills with the ability to communicate information security/cybersecurity risks/issues to senior management and potentially non-technical audiences.
Skills:
- Controls Management
- Oral Communications
- Risk Management
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement
- Drives Engagement
- Influence
Shift: 1st shift (United States of America)
Hours Per Week: 40
#J-18808-Ljbffr
