The Cigna Pharmacy / Core Solutions Project Manager will provide end-to-end project management for initiatives from inception, through execution, and implementation ensuring all project objectives are achieved. This role directs the planning and execution of project activities optimizing delivery of the portfolio projects enabling the enterprise strategy. This position will require leadership skills to drive the end-to-end project delivery plan for both large initiatives and smaller enhancements in a matrixed environment. The Project Manager aligns to Core Solutions department project delivery best practices, supporting all delivery methodologies (Agile, Waterfall, Hybrid), ensuring efforts complete with intended scope, quality, and within allocated budget and timing constraints.
This role works within the Cigna Pharmacy / Core Solutions organization, collaborating with Clinical, Product, Go-To-Market/Sales, Pricing, Underwriting, Digital, Marketing, Communications, Analytics, Finance, Evernorth, Service Operations, Technology, Quality Engineering, Legal, Compliance etc. to deliver complex, cross-functional projects. The ability to partner with peers, as well as external suppliers, to ensure innovative, quality solutions is essential.
Primary Responsibilities
- Lead Enterprise projects from end to end using best practices and disciplines. Partner with cross-organizational areas in implementing project initiatives. Provide leadership and management guidance to the team and across multiple areas.
End-to-End Project Management Delivery
- Responsible for delivering mid to large scale project initiatives.
- Build and manage a detailed project plan, with key milestones, priorities, dependencies/sequencing, from inception to closure. Plan will incorporate tasks that represent all work needed for a successful implementation.
- Identify, track, mitigate and escalate (when appropriate) project risks, issues, and decisions. Develop contingency plans and triggers to invoke.
- Drive to market delivery timelines, while also adapting to a dynamic work environment; set priorities to best support organization performance and impact.
- Provide transparent and accurate project status reporting at all times, in alignment with stakeholder and sponsor input.
- Identify and develop relationships with sponsors and key stakeholders to establish and monitor progress against goals and objectives. Understand communication dynamics and build/execute a plan to meet stakeholder needs.
- Identify and work to remove barriers that slow or prevent the successful attainment of project goals.
- Utilize and contribute to best practices and governance within the Project Delivery team. Provide oversight and guidance to less experienced project managers on the team.
- Perform self and team reflection continuously and implement changes to improve team’s effectiveness.
- Provide direction, leadership, and feedback into the Cigna Pharmacy / Core Solutions operating model contributing to improvement in the organization’s long-term operating effectiveness.
- Self-directed and capable of overseeing a team to ensure the successful delivery.
- Advance concurrent efforts and ensure project delivery meet requirements regarding scope, quality, schedule, and cost.
- Direct team to execute and enable the project delivery plan in alignment with strategy set by Cigna Pharmacy / Core Solutions executive leadership to support the optimization and impact of the product portfolio.
- Skilled at project management monitoring and control practices, ensuring accurate utilization of project resources.
- Ensure technical, sales, and operational readiness components are tracked within the scope of the deliverables.
- When required, perform the role of Operational Readiness lead, ensuring staffing, training, procedures, and communication development, change management, business validation, and contingency planning are identified, tracked, and executed.
Qualifications/Knowledge
- 8+ years of project management experience leading medium and large cross functional initiatives
- Experience working with a PBM and/or Commercial Healthcare Plan required
- Exemplary core project management skills including multiple aspects of the PMBOK and the Scaled Agile Framework (certification a plus) required
- Ability to lead, manage and influence teams in a heavily matrixed environment.
- Strong oral, written, presentation and communication skills.
- Strong collaboration & relationship building skills.
- Quickly comes up to speed on business and project knowledge.
- Process-oriented with quality mindset.
- Strong organization and planning skills.
- Ability to negotiate with peers and senior leaders to solve problems.
- Demonstrated ability to drive results.
- Embraces change and drives through ambiguity.
- Customer-orientation and customer insight/experience skills.
- Conveys complex information in an understandable way to various audiences.
- Ability to interpret and synthesize data and insights.
- Strong problem-solving skills; solution identification & development.
- Ability to perform contingency planning.
- Ability to interact effectively with all levels of the organization.
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