This is an onsite position. This position is not remote.
The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction.
Drive profitable store sales by fostering a customer care culture through practicing and use of effective retail sales skills utilizing the Total Customer Experience Model.
Develop professional business relationships with other Associates, Host, and Doctor.
Fill ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, including but not limited to the following:
- Utilize optical prescription, evaluates prescription in conjunction with customer's visual requirements;
- Recommend specific lenses, lens coatings, and frames to suit customer needs;
- Assist customers in the selection of frames and coordinates frames with optical measurements and prescription;
- Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools.
Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes.
Maximize Managed Vision Care relationships and sales opportunities as measured by:
- Effective plan administration and local service;
- Improvements in average transaction;
- Locally initiated plans.
Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives.
Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys.
Other duties as assigned by Optical Manager and other Associates.
Job Specifications
Typically has the following skills or abilities:
If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician.
Ability to sell through use of sales skills and accountability for sales results.
Experience and results with a retail or customer service establishment.
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships.
Success in store merchandising and attention to detail.
Minimum of 1-2 years of experience in related field.
Experience with personal computers preferred.
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