Veterinary Client Service Representative
Customer Service/Client Care
Redmond, Washington
Position at Redmond Kirkland Animal Hospital
Redmond Kirkland Animal Hospital is seeking an experienced Veterinary Client Service Representative to join our team!
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $18 -$21 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. *Experience in veterinary hospital setting required*
We invest heavily in our employees with many opportunities for growth and development!
Friday 7:00am-5:00pm
Saturday 7:00am-4:00pm
Off Sunday-Tuesday
Primary Responsibilities:
- Receive telephone and personal callers, screen those that are handled by other staff members and take care of routine calls. Provide knowledgeable sub-professional advice concerning the care and treatment of animals.
- Check email communications throughout the day and respond/save accordingly.
- Follow established hospital policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine the nature of injury/illness and attempt to reassure distressed pet owners.
- Schedule appointments for the appropriate department after obtaining all necessary data concerning the animal and owner.
- Collect client fees, make change, assist in making count of cash box.
- Perform over-the-counter selling of specialty merchandise comprised of animal grooming aids and sundry veterinary items.
- Assist in the updating of client files; prepare and mail thank you cards and “welcome aboard” cards.
- As required, enter data into the computer system, retrieve and modify stored records.
- Daily Cleaning and Sanitation of Clinic Lobby to be done daily.
- Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, and recording test results.
- Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports.
- Personal contacts are with animal owners affected by a variety of problems, visitors, and other staff members.
Requirements:
- *Experience in veterinary hospital setting required*
- Education equivalent to the completion of the 12th grade or GED.
- Knowledge of general office practices and procedures, Client Care Specialist (receptionist) duties, and telephone techniques.
- Demonstrated ability to perform clerical work with speed and accuracy.
- Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
- Ability to complete assigned tasks in the time allotted without direct supervision.
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
- Excellent interpersonal communication skills.
- A commitment to outstanding client service.
- Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
- Ability to stay on task and work energetically for the entire shift, sometimes exceeding 10 hours per day.
- Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
- Preferred: Ability to type 45 words per minute and use a 10-key adding machine.
- Preferred: At least 1 year experience in an office or medical environment, with increasing responsibilities.
We look forward to hearing from you, apply today!
#J-18808-Ljbffr
