As a part of Duke Health’s outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. Become a part of a team that values and invests in you.
JOB LOCATION:
Kernodle Clinic - 1234 Huffman Mill Rd – Burlington, NC
JOB SUMMARY:
We are seeking a Senior IT Analyst to be a liaison between the Duke Health Maestro Care team and Duke Kernodle Clinic IT project teams. This position will identify Super User and End User resources throughout Kernodle Clinic. Will provide onsite support, organize and prepare the clinic for upgrades to Maestro Care’s EMR, manage issues, provide training tips, and recommend enhancement suggestions. For work direction, position reports directly to the Support Services Manager at Kernodle Clinic.
JOB DUTIES AND RESPONSIBILITIES:
- Act as primary point of contact for Maestro Care upgrades and software related issues for 350 Kernodle Clinic employees and supervisors, along with 91 Providers at 4 different locations (2-Burlington, Mebane and Elon).
- Attend ongoing Duke and EPIC (Wisconsin based) training to develop advanced knowledge of approved processes and workflows within Maestro Care.
- Provide End Users (350 Employees & 91 Providers) with expertise on application functionality by providing formal and informal hands-on training as needed.
- Provide one-on-one Maestro Care system training for new Physicians and APPs.
- Lead Kernodle Clinic EMR Task Force meetings and mentor a group of super users.
- Participate on project teams, committees, and Maestro Care optimization work groups.
- Assess organizational and departmental gaps/learning needs related to Maestro Care software; Develop and implement formalized training plans.
- Identify and communicate potential issues with software upgrades.
- Develops and documents system and user procedures and quick tips as necessary across multiple platforms.
- Maintain effective working relationships with physicians, employees, and administration.
- Organize time priorities so that assigned activities are completed within designated timeframes.
- Demonstrate and/or describe the correct action in response to Clinic emergency codes and building evacuations.
- Comply with Clinic Safety and Health policies.
JOB ELIGIBILITY REQUIREMENTS:
- Associate or Bachelor’s degree in Medical Office Technology or Business Administration preferred.
- Three to five years of experience in a multi-specialty clinic or other health care environment preferred.
- Knowledge and experience using health care information systems.
- Experience with Epic Ambulatory implementation preferred.
JOB HOURS:
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.
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