Clinical Service Manager

Forward Labs • Detroit, MI, United States • $200k - $250k / year • 1w ago

Join Forward Labs in Detroit, Michigan, as a Clinical Service Manager and help us make a meaningful impact on patients experiencing sleep apnea. Beyond providing patient support, you'll engage in clinical management, ensuring our cutting-edge solutions benefit those who need them. This role offers the chance to work in an acute care setting, where you'll witness firsthand the positive effects of your high-quality care. Please become part of our mission to create change!

Minimum Requirements:

At least two (2) years of clinical experience as a Healthcare RPSGT, RT, or HME RT.
At least one (1) year of assisting patients with CPAP therapy, doing mask fittings and patient setups
Valid and unrestricted clinical license in Michigan.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office applications.
Competent in using computers and webcam-based communication tools.
Strong customer service abilities.

Key Responsibilities:

Manage an 8-bed sleep lab in Detroit, manage the scheduling process, and ensuring night-time sleep techs are scheduled appropriately as well.
Assist in managing three other satellite offices
Educate patients on the purpose, procedures, and equipment for their treatment.
Set and adjust BiPAP and CPAP machines to meet prescribed settings.
Ensure proper fitting and care for new masks.
Communicate patient feedback effectively to other departments.
Multi-task, prioritize, and manage time efficiently.
Act as a marketing presence for the organization.
Communicate effectively in English, in both oral and written forms.
Interpret various types of communications (verbal, non-verbal, written, listening, visual).
Maintain HIPAA compliance and handle sensitive information carefully.
Work independently and collaboratively as part of a team.
Monitor and report patient machine usage to insurance companies.
Build positive relationships with referral sources and promote the organization locally.
Serve as the clinical leader within the team.