Lead Clinical Assistant (Lead Medical Assistant)
Role Title: Lead Clinical Assistant
Schedule: Monday- Friday, schedule varies 7:30 a.m.- 4 p.m., with closing shifts as needed & alternating Saturdays
Compensation: $25.00 - $29.00/hr DOE
Location: Tia West Hollywood
Job Description:
As one of Tia’s Lead Clinical Assistant, you will coordinate the Front Desk Associates & Medical Assistants as they perform their tasks and enable a smooth clinic workflow on a day by day basis. You will be responsible for directing traffic & ensuring patients are moving smoothly through the flow. You will be expected to perform the Front Desk Associate and/or Medical Assistant duties when needed. As a Lead, you must ensure that all personnel treat patients and visitors with courtesy. You’re expected to anticipate staff and patient requirements and actively pursue solutions or interventions.
Essential Functions
- Maintain a 360 view of the clinic
- Improve daily productivity by keeping track of appointments, patient flow, and waiting areas.
- Create BOH & FOH schedules by monthly deadline; work with Clinic Manager to ensure schedules are effective, efficient, & meet clinic needs
- Conduct a 15-minute live daily huddle or e-huddle to communicate the daily game plan.
- Organize the daily work activities and schedules of employees and provide coverage as required.
- Implement coaching for all Medical Assistants & Front Desk Associates and assist in their training
- Prepares for the patient appointment by reviewing and updating patient records before patient arrival
- Make sure all exam rooms are prepared for the type of exam/procedure to be performed if needed
- Maintains patient confidentiality following all HIPAA policies and procedures
- Communicates in a timely and professional manner with patients and other members of the care team at all times ensuring clinic patient flow is progressive
- Follows all medication policies and procedures for labeling, storing, and use
- Cleans and sterilizes instruments per protocol
- Knows surgical and diagnostic office procedures
- Purges all expired medications and office supplies
- Spearhead all administrative duties varying from scanning and uploading patient medical health information, documentation upkeep of clinic operations such as Inventory, Mail assortment, facilities, Accuracy in DrChrono Appointments, etc.
May Support With:
- Review insurance to ensure verification status
- Check patients in on arrival
- Escort the patient to the exam room
- Complete vitals
- Set communication in motion with Provider and in communication channel
- Basic housekeeping to ensure communal areas are stocked, cleanly, and maintained.
- Communication with facilities team & vendors to schedule any on-site work
- Reviews patients chart one day in advance to prep for visit
- Autoclave maintenance
- Surgical equipment sterilization
- Set-up and chaperone surgical procedure
- Obtains patient consents for any procedures
- Maintains an appropriate level of office supplies and medical forms at workstation
- Reviews clinic inbox in Tia MD
- Supports Provider with U.A CX, HCG, glucose testing
Ad-Hoc Duties:
- Through cross-functional collaboration, can execute ad-hoc projects as needed and meet deadlines.
- Undertake additional ad-hoc projects to help with clinic operations varying from research, product sourcing, G-Suite Documentation of processes, miscellaneous errands, and facilitation of team meetings and training.
Minimum Qualifications:
- High school diploma or GED from an accredited institution
- Minimum 2 years MA experience; MA Diploma preferred, but not required
- Minimum 2-3 years of healthcare experience, which includes three years of healthcare with multiple provider offices
Physical Demand:
While performing the duties of this job, the employee may be required to sit for long periods, is required to stand, walk, use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.
Other important details:
- You’re willing to work nights & weekends, if needed
- You’re authorized to work in the US
- Tia is an equal opportunity employer
Tia requires that Medical Assistants complete credentialing with specified payors and that you authorize Tia to complete this credentialing through our preferred vendors.
This position may require attendance at company and team off-sites and is subject to the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.
About Us:
Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively.
Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023.
We’re building a world-class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself.
Tia is building a culture of excellence— in people, process and product. This is our northstar value;
Benefits (Clinic)
- Free Tia Membership: Enjoy complimentary access to Tia's premium services.
- Comprehensive Health Coverage: Full-time employees receive medical, dental, and vision benefits, along with access to additional support for infertility services.
- Insurance Package: Gain coverage with life, AD&D, STD, and LTD insurance, and explore voluntary options for Critical Illness, Accident Insurance, and Life coverage for you and your family.
- Financial Flexibility: Take advantage of Health Spending Account, Flexible Spending Account, and Dependent Care Spending Account options.
- Emotional Well-being Support: Access Ginger+ (Headspace+) for Emotional Health Coaching and 8 Virtual Therapy Sessions for both you and eligible dependents aged 13 and above.
- Retirement Planning: Participate in our 401k program (no matching currently) to secure your financial future.
- Time Off Flexibility: Tia's comprehensive benefits extend to our Paid Time Off (PTO) program, providing employees with paid time off for vacations, personal needs, or as supplemental sick time.
- Tech Excellence: Depending on your role, access top-tier technology, including a 13" MacBook Pro, iPad, or other Apple devices.
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