Vice President - Professional Services (U.S.)
Department: Professional Services
Reports to: Chief Client Officer
This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA.
Raintree is on a mission to transform access to post-acute therapy in this country. We are a fast-growth, software-as-a-service (SaaS) business that provides the system of record for the majority of enterprise-scale therapy businesses in North America with more than 2,500 implementations and 25,000+ users deployed. Our clients are the leaders in outpatient Physical, Occupational, Speech, and Behavioral Therapy. Raintree has a long history of success and earlier this year became a portfolio company of Serent Capital, one of the largest Private Equity firms in the healthcare technology sector. A core element of this strategy is to build a professional services organization capable of codifying and designing the best practices and ensuring we enable our clients to benefit from these best practices through world-class implementation and consulting services. For more information about Raintree please visit our website: Raintree.
Raintree requires a results-oriented leader for its professional services team who will create the organizational structure and capabilities required to deliver world-class consulting and implementation that enables clients to achieve the fastest possible time to maximum value realization. The current Professional Services organization comprises almost 50 employees with the expectation that this will grow at the rate our business grows (currently 45% per annum) provided professional services margins are enhanced, not eroded. The VP of Professional Services will report to the Chief Customer Officer and have a key role on the company’s Management Team.
Duties and Responsibilities:
- Own all aspects of the Professional Services Department which is responsible for providing scoping, design, implementation, customization, configuration, quality assurance, strategic consulting, and training services for all Raintree clients.
- Drive strategy, structure, management, and operations of the Professional Services organization in relation to client success and key business and financial metrics.
- Ownership of Professional Services P&L and its forecasting, including ensuring that revenues and net margins are met/protected or exceeded on a quarterly or annual basis.
- Plan, direct, and ensure the successful design, implementation, and management of customized business solutions created by the Professional Services team.
- Evaluate and develop methods and procedures that meet or improve on best business practices, and ensure consistency and scalability across the Professional Services business.
- Develop and implement techniques the sales and services leaders can use to ensure that deliverables are on-time and within budget, while increasing efficiency and reducing issues.
- Drive sales efforts by conducting presentations and supporting proposal and SOW development.
- Collaborate with other leaders across the company but especially in the Client Services organization to deliver a consistent integrated customer journey throughout the client lifetime.
- Work with the Product and Technology organizations to ensure that product roadmap benefits from as much of the voice of the customer as possible especially as it pertains to delivering world-class implementation capabilities.
Position Proficiencies and Requirements:
A qualified candidate will have experience managing a high-performing professional services team, from a Private Equity backed SaaS business or professional services delivery organization that delivers technology-focused engagements.
Must have at least 7+ years of experience with each of the following:
- Managing leaders of multiple disciplines within a professional services organization.
- Managing a professional services organization that caters to both large and enterprise-scale customers.
- Managing P&L metrics within the professional services department, e.g., utilizations, revenue generation per head, margins, etc.
- Managing SaaS software implementation projects and key client relationships for enterprise-scale customers with complex requirements.
- Experience working for a Private Equity backed company and dealing with the reporting requirements of a top-tier Private Equity firm.
- Overseeing a Learning and Development (training) organization.
- Leading complex proposal creation and pitching efforts.
- Working with third-party technology partners on collaborative implementation plans.
A plus but not required:
- Implementation and consulting leadership within the healthcare industry.
- Knowledge of Electronic Medical Record, Patient Engagement and Medical Billing systems.
- Transformation of a home-grown implementation team into a world-class best-practice professional services organization.
The position requires approximately 25% travel but the role is otherwise remote. We offer a progressive mission-driven culture with a focus on ambitious over-delivery and client-centricity. We intend for Raintree to be a career-defining experience for all those who join us in our journey.
We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible
We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team
About Us
Work with a World-Class Healthcare Team. Raintree Systems is the leading provider of both efficiency tools and engagement features that are built to manage ALL aspects of the healthcare industry. By way of high-level automation, intuitive analytics and simplified reporting, our platform eases practice staff's workload and optimizes business operations.
Our team of Rainees is built on expertise in their respective areas with a core understanding of teamwork and collaboration. Plus, our Rainees have an enthusiasm for excellence, growth, and continuous improvement in our process and the ways in which we support our valued clients.
If you align with our company values and seek to join a team of friendly and passionate people who are dedicated to excellence, Raintree may be the perfect fit for you!
- Remote Work/Work From Home
- Paid Time Off/11 Paid Holidays/Year-End Holiday Break
- 401K with Company Match
- Disability & Life Insurance
- Employee Assistance Program
Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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