Description
Join an energetic, patient-focused team! Medstar Radiology Network is currently seeking an experienced Clinical Manager for a Full-time position at our outpatient imaging center located in Bel Air. This is a Monday-Friday position.
JOB SUMMARY:
Under the direction of the Administrator or Director of Center Operations, the Clinical Manager:
Manages operations of assigned areas of the Imaging Operation including, but not limited to, equipment, personnel, scheduling, financial, and customer service functions. Must be qualified to perform the job duties for areas they manage. Ensures services are performed in a safe environment in accordance with established guidelines and regulatory requirements. Serves as part of the imaging center team and seeks as well as provides feedback for improved practice. Must be able to effectively communicate/collaborate with physicians, staff, customers, and peers.
ESSENTIAL JOB FUNCTIONS
- Develops effective and professional relationships with Medical Director and Radiology faculty. Communicates regularly and involves them in decisions as appropriate.
- Works with and as an extension of the Administrator/Director to oversee/develop and implement programs and strategies which:
- a. Proper staffing levels
- b. Timely recruitment of a high-quality workforce
- c. Proper orientation and training of new employees
- d. On-time completion and delivery of performance evaluations
- e. Effective coordination of daily activities.
- Works with and as an extension of OIA HR department to perform local HR responsibilities as needed or directed to ensure established and communicated procedures are followed at the center level, and proper completion and handoff of required paperwork such as PAFs, PRFs, NURF, I9, Applications, etc. are submitted within the established timeframe.
- Performs/ensures proper training, orientation, and ongoing competency, and documentation of such for new employees/staff within area of responsibility, and completes and delivers regular, timely, and meaningful performance feedback, evaluations to direct reports.
- Coordinates regular training for staff and center level leaders, i.e. competency, in-services, professional development, leadership training.
- Provides regular, timely and meaningful performance feedback to direct reports during regular meetings & the evaluation process. Properly documents feedback discussion as they occur. Promptly uses and follows the center's "Progressive Disciplinary & Standards of Conduct" policy and procedure with direct reports when informal coaching is not effective in facilitating the desired change in performance. Ensures the same for all center level leaders for consistency within the center.
- Maintains a current strategy for and documents that all rooms are equipped with necessary supplies and properly functioning equipment, i.e. pm schedules, quality control checks, emergency supplies, etc., as a part of the center's quality assurance program.
- Assists the Administrator, OIA, Medical Director and vendor in the selection and placement of equipment, and the design of work areas.
- Accesses and uses available resources, and data to make effective situational judgments/decisions that have a significant impact on the management of the center in terms of quality of services provided to customers/patients.
- Consistently engages, inspires, and communicates to staff the expectation that they provide exceptional service and experience to patients, peers, and external customers to achieve desired outcomes for the organization.
- Actively supports organizational goals by establishing regular meetings with direct reports and/or staff to discuss and develop strategies to measure and track results and achieve success within the categories of People, Quality, Growth, Service, and Finance.
- Assists with developing, maintaining, and revising policy and standard operating procedures to ensure content and accurate information is available to staff at all times.
- Supports a work environment which promotes cross-training of work responsibilities for all work groups.
- Collaborates with the Administrator and/or Director to identify opportunities and takes action to implement programs within area(s) of responsibility, which address quality control and improvement and streamlining of work to: a) increase referral volume, b) hardwire best practices to promote exceptional service and experience to patients, peers, and external customers.
- Assists in the participation of planning fiscal year budget and operates areas of responsibility within established budget.
- Maintains department inventory, monitors supply costs, orders routine supplies, and/or ensures the same of a supervisor or employee that is a direct report.
- Reviews work quality on an ongoing basis, documenting any performance issues and provides feedback to staff for re-education when needed, and/or ensures the same of a supervisor that is a direct report.
- Ensures imaging areas are equipped with functional emergency equipment and supplies and maintains a constant state of readiness to competently react to and assist nurses and/or physicians in the management of emergency situations.
- Works with center staff and center level leaders to hardwire best practices in support of the sales effort and market demand. Swiftly and consistently acts to resolve operational barriers to accommodating volume growth, and referring provider/patient needs. Regularly communicates operational opportunities or challenges to sales team.
- Performs and documents ongoing quality assurance and quality improvement activities for areas of responsibility.
- May be asked to assume some of the duties of Administrator or Director of Center Operations when the Administrator or Director of Center Operations is unavailable.
- Works as an extension of the administrator/director to achieve organizational patient satisfaction goal and ensures self and staff demonstrate consistent use of AIDET (Acknowledge patient, Introduce yourself, provide Duration/timeline for test, Explain the process & Thank them for choosing the center) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customer. Facilitates prompt follow-up and creates action plan to address and implement training and/or other strategies to improve patient satisfaction service line scores.
- Attends/participates in company-wide meetings as scheduled.
- Responsible for management of staff and functions of designated areas.
- Performs all other duties as assigned.
EXPERIENCE:
- Must have 3-5 years relevant experience with at least two years of supervisory experience in related field.
- Demonstrated leadership experience.
- Must have knowledge of modern business and supervisory techniques.
EDUCATION:
- Graduate of an accredited program in Nursing, Radiology, Nuclear Medicine technology, or equivalent in experience.
- Bachelor's Degree and/or CRA preferred.
LICENSE/CERTIFICATION:
- Candidates with relevant existing licensure or certification will be required to maintain that licensure or certification.
SKILLS/ABILITIES:
- Ability to implement effective administrative policies and procedures.
- Possesses good organizational and time management skills; attention to detail and effective problem solving.
- Ability to plan and direct the work of others.
- Ability to influence others to achieve organizational goals.
- Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and retrieving of data.
Our outpatient imaging center offers competitive salary and benefits. Pre-employment drug screen and background check are required. If qualified, please apply today for immediate consideration.
OIA partners with local healthcare providers to develop, own and operate quality, easily accessible, service-oriented outpatient diagnostic imaging centers. To learn more, visit us at www.oiarad.com.
Equal Opportunity Employer.
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