Ascension DePaul Services of New Orleans (DCSNO) affiliates with DCHC which manages multiple Federally Qualified Health Center locations in the Greater New Orleans area. DCSNO is committed to improving the health status of communities and continues a long tradition of health ministry. DCSNO is seeking a full-time Infectious Disease Case Manager.
The Infectious Disease Case Manager will assist in the full implementation of social program needs with a special focus on resolving barriers to engagement in services, ensuring linkage to medical and behavioral health care, with the overall goal of increasing client’s ability to self-manage, while facilitating integration of care for those individuals and families working with multiple services systems. The Case Manager will assess all new and existing clients for program eligibility, answer and respond to inquiry calls, and provide program information and referrals for new and existing clients.
DUTIES & RESPONSIBILITIES
- Provides advocacy and linkage to care that will help clients increase personal and family stability and achieve personalized care plan goals.
- Assists in development, implementation, and revision of individual treatment plans; assures that services provided are specified in the Treatment Plan and monitors progress toward treatment goals when necessary.
- Serves as a liaison between the patient and the care team as appropriate.
- Provides social, peer, and community support.
- Follows up on no-show appointments to ensure clients are not lost to care.
- Helps and empowers clients to develop and utilize independent living skills and strategies.
- Receives documentation from providers and follows up with patients to assist in linking them to resources.
- Reviews program eligibility with clients and assists with appropriate applications and outcomes.
- Provides recommendations for appropriate grant assistance programs.
- Sets up and attends meetings with providers and patients as needed.
- Informs all parties involved on the processes that are used to treat and/or link patients to services.
- Maintains patient confidentiality in treatment plans and reporting as appropriate. Understands and abides by HIPAA guidelines.
- Communicates with patients regularly, via phone or in person to monitor their well-being, address their questions or concerns, and connect them with resources.
- Provides face-to-face or phone contact, and a home visit, as determined by client needs.
- Maintains patient records in accordance with applicable standards and regulations, grant requirements, etc.
- Maintains a high level of ethical conduct regarding confidentiality, dual relationships, and professional stature.
- Enters applicable services in the CareWare system.
- Ability to perform Rapid HIV testing and counseling as needed at community events.
- Attends meetings as appropriate and meets regularly with a supervisor to exchange pertinent information and receive supervision.
- Performs other duties as assigned.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Ability to talk and hear.
- Prolonged periods of attentive listening.
- Sitting, standing, and walking.
- Ability to work flexible hours.
- Lifting, twisting, standing, bending, and some activities that involve running for long periods of time will occur.
- 40% of work will require some sort of physical activity to be performed.
- Employee will be required to travel from time to time and must be willing to work various shifts to accommodate the needs of various sites.
WORK ENVIRONMENT
Work is normally performed in a clinic, office environment, school, or mobile unit with varying temperatures.
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Associate or Bachelor's degree preferably in a healthcare-related field.
- Two years of case management experience.
- Experience in collaboration with interdisciplinary healthcare.
- Good interpersonal and communication skills.
- Reliable transportation (work would entail traveling to clinic locations and social service agencies in the community).
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