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Position: Patient Care Coordinator (Aesthetic Sales)
Location: North Bethesda, MD
Why LaserAway?
At LaserAway, we offer competitive pay with a base salary and uncapped commission, comprehensive health benefits including dental and vision insurance, and a 401(k) plan with company matching. You'll find numerous opportunities for professional growth and career advancement, along with generous employee discounts on our products and services. Our innovative environment features cutting-edge medical technology, and our supportive culture fosters a collaborative and uplifting office atmosphere. Join the leader in non-surgical aesthetic treatments, with over 150 locations nationwide, and be part of our fast-growing company.
Role Overview:
As a Patient Care Coordinator (Aesthetic Sales) at LaserAway, you play a crucial role in delivering exceptional customer service and driving sales of our hair removal and non-surgical cosmetic services. If you are a confident, high-integrity, customer-centric individual with a track record of sales success, we want to hear from you. You will handle consultations and generate enthusiasm for our non-invasive procedures, supported by warm leads provided by our expert marketing team.
Compensation:
Enjoy a competitive pay rate of $20.00 per hour. Additionally, this role will participate in our lucrative, uncapped commission plan. We are committed to rewarding talented sales professionals who are committed to excellence.
On average, our Patient Care Coordinators earn $35.45 per hour in their first year!
Key Responsibilities:
Schedule appointments with warm leads, conduct consultations, and describe LaserAway’s treatments.
Build rapport with potential patients, explain product and service capabilities, overcome objections, and prepare financing contracts with lenders like Care Credit.
Introduce new products and services to existing accounts.
Upsell additional products and services to ensure continued client engagement.
Check patients in/out, ensure a positive experience, maintain a clean and professional clinic.
Restock inventory, light cleaning, assist clinicians with room turnover, and uphold brand standards.
Greet patients warmly, offer beverages, and ensure a welcoming atmosphere.
Follow LaserAway policies and protocols.
Required to work on weekends on both weekend days every week.
Minimum Qualifications:
2+ years sales experience required, commission base structure preferred
Strong interpersonal and communication skills
Ability to multitask, stay attentive to patients, and be flexible to business needs
Ability to work independently and as part of a team
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
Candidates should exhibit a combination of the following:
Strong Communicators: We need extroverted individuals with high emotional intelligence who actively engage with patients and build strong in-person relationships. Your empathy and proactive approach will ensure patients feel understood and valued.
Self-Motivated Go-Getters: Our ideal candidates are self-starters with exceptional time management skills. You’ll embrace the challenge of driving sales and generating commissions daily. Resilience and the ability to overcome objections in a patient-friendly manner are key to closing transactions and achieving success.
Team-Oriented Collaborators: We value individuals who thrive in team settings and contribute positively to our in-clinic ecosystem. Building a strong, cohesive culture is essential, and your commitment to teamwork will help us achieve our goals.
Results-Oriented Achievers: If you’re driven by metrics and constantly seek to improve your performance KPIs, you’ll fit right in. We want top performers who are motivated by winning and are comfortable being evaluated based on objective performance metrics.
Proud Brand Ambassadors: We’re looking for ethical and professional individuals who represent the LaserAway brand with pride and integrity. You’ll take pride in our company, embody our values, and act as an exemplary corporate citizen and brand ambassador.
Compensation and Benefits:
Competitive base pay with uncapped commission potential.
Comprehensive health, dental, and vision insurance.
Robust 401(k) plan with company matching.
Generous PTO, including holidays and vacation days.
Substantial discounts on all LaserAway products and services.
Numerous opportunities for career advancement and personal development.
Physical Requirements:
Ability to stand and sit for long periods
Operate a computer and phone system
Engage in physical activities such as standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending
Clear speech and understanding of others
Join us at LaserAway for a rewarding career in a dynamic and inclusive work environment.
This job description is not all-inclusive and may be amended at any time. LaserAway is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We’re a team, made up of talented, dedicated people who thrive on collaboration and are inspired and motivated by our collective success.
OUR CULTURE.
What makes up #TeamLA? Passion, integrity, drive and a healthy dose of sass. We work hard, we have fun, and we get #$%& done the right way—laser-focused (pun intended) on results, but also on how we get them.
OUR PATIENTS.
We are obsessed with exceeding our patients’ expectations throughout every touch point, treating every single one of them like the gorgeous VIPs they are.
OUR SCIENCE.
The value we provide our patients is visible, tangible and backed by proven medical research, with an unwavering dedication to safety for both our patients and our team.
OUR FUTURE.
Innovation is in our DNA—we thrive off feedback, live for new ways of thinking and embrace change like no one’s business. We are a fast-growing, ever-evolving company with a thirst for what’s next.
WHY JOIN TEAM LASERAWAY?
Come for the treatment discounts. Stay for the incredible opportunities. Here’s just a few reasons to join the LaserAway team.
- Competitive pay & growth potential
- Fast-growing company with over 100 locations nationwide
- Complimentary and discounted treatments
- Continued trainings and support for professional growth
- Fun, high-energy culture with collaboration at every level
Learn more about
careers at laseraway
Whether you’re starting out as a patient care coordinator or a clinician,
you’ll enjoy a fun, high-energy environment with support at every level.
"Working at LaserAway is a dream come true; the supportive team atmosphere fosters growth and collaboration. I'm proud to be part of a company that not only prioritizes employee development but also makes a positive impact on our patients' lives every day"
Blossom Hashemi, Senior Vice President of Clinical Operations
"It is an honor to collaborate and grow with like-minded, goal-oriented individuals who are passionate about customer service and patient satisfaction. We are truly making a difference in people’s lives."
Emily Perbellini, Senior Vice President of Clinical Operations
"I find great joy in my role as a treatment specialist. I especially value that it gives me the opportunity to empower and help people embrace their innate beauty, nurture self confidence, and feel their best! I truly love what I do."
Jordan Gilmont, Treatment Specialist
“My favorite part about working at LaserAway is that we're like a family and a team. We work together for the benefit of the patient's needs. I also love the flexibility of my work schedule—no more 12-hour night shift schedules!”
"LaserAway has provided me with abundant growth opportunities, enabling me to develop and expand my skills, knowledge, and expertise. I love their exceptional aesthetic education offered through their robust training program. These professional opportunities have allowed me to evolve and grow as a nurse educator."
Megan Martinez, RN, Regional Clinical Director
"I feel fortunate to be a part of LaserAway’s Medical Remote Team — our director is very supportive and goes above and beyond to guide us whenever we need help. I appreciate the team’s dedication to providing excellent patient care."
"I absolutely love my role at LaserAway. I am thankful to have such an outstanding, cohesive team and a supervisor who is always available to support me, each and every day!"
Aseel Salah, RN, Telehealth Clinician
"I thrive in LaserAway’s competitive yet supportive environment that encourages me to push boundaries and drive success. I also appreciate that I get to take part in our patients’ personal beauty and wellness journeys."
"LaserAway is in the business of empowerment! The employees are the heart and soul of this company. I love working at a place that gives me endless opportunities for growth, uncapped income, supportive management, and a fun, low stress work environment!"
"I love working at LaserAway because I can be me and embrace the best version of myself inside and out. I am passionate about beauty and aesthetics, and I am so thankful to work in such a supportive environment."
"I absolutely love working here! In my role, I have enjoyed setting and achieving goals, managing a team, and receiving consistent support from my supervisors. LaserAway is not just a workplace — it’s a place where I can thrive and grow everyday."
"LaserAway is like a second family to me! My supervisors have always been incredibly supportive, helpful and knowledgeable. I also appreciate the continuing education opportunities as well as opportunities for growth and expansion."
LaserAway is an Equal Opportunity Employer.
LaserAway complies with applicable laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the recruiting department at (323) 406-8464 | ext 12181 or talentacquisition@laseraway.net.
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