Special for Service Groups Inc
Job Announcement
Title: Bilingual Case Manager Division: HOPICS
FLSA: Full-time, non-exempt Supervisor: Shallow Subsidy Manager
Pay Range: $22.00-24.00 Per hour Revised: 09.15.2023
Summary
Under the direction of the Supervisor and/or Program Manager, the Case Manager is responsible for screening and eligibility, service coordination, and triage for individuals, families, and TAY (Youth) seeking services through the Coordinated Entry System.
Essential Functions
- Coordinate with other project staff and partners to provide housing services and supportive services to facilitate clients' successful transition to permanent housing and coordinate services to foster housing stability during and beyond Shallow Program subsidy.
- Update the participant’s housing status within twenty-four hours of any change.
- Track services (i.e., Housing Service Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
- Ensure all information is uploaded into HMIS once referral is received.
- Assist with the Shallow Subsidy referrals process.
- Create Status Assessment Updates within 24 hours of significant changes (i.e., increase or decrease of income).
- Change the exit destination to where the participant has exited to.
- If the participant has exited to a permanent housing destination, update the following areas with the permanent housing date and complete address:
- Program Entry Page
- Status Assessment Update Page
- Exit Page
- Enter case notes within 24 hours in DAP form, ensuring they are detailed and grammatically correct.
- Correct any errors from Data Errors Reports issued weekly within the provided deadline.
- Submit weekly Deliverables Report.
- Submit Productivity Reports weekly on Fridays.
- Work with the Housing Team to locate and secure housing when needed.
- Assist clients in applying for units and attend landlord interviews with the client when needed.
- Complete an individualized housing plan and budget with the client to ensure sustainability after the subsidy.
- Complete and update Monthly Summary Reports and upload them into HMIS.
- Update Status Assessment as needed.
- Upload Housing Stability Plans and add corresponding Service and case notes.
- Attend weekly case conference meetings.
- Verify program eligibility documents prior to program enrollment and at financial assistance request submission.
- Assist clients in identifying the most appropriate housing intervention.
- Coordinate with other FSC staff and partners to provide ancillary services for housing stability; follow-up with clients weekly.
- Maintain accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move-in assistance.
- Provide the Program Manager with all required client information and assessment outcomes.
- Enter data into HMIS within 24 hours.
- Prepare project reports per funding requirements.
- Assist in training and support necessary staff, providers, and project partners.
- Prepare reports in accordance with program requirements and Division policies.
- Maintain client service files in compliance with HIPAA, 42 CFR Part 2, and other funding requirements.
- Maintain appropriate boundaries; adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
- Have knowledge of the referral process and timeframes for contact and enrollment into the program.
- Complete assessments as required by LAHSA within 24 hours of initial intake.
- Represent the Agency professionally at meetings and community events.
- Build trusting relationships by acting with integrity, courtesy, and responsibility.
- Attend Eligibility meetings monthly or as needed for all referrals in SPA 6 and SPA 8.
- Conduct home visits monthly/quarterly.
- Provide thorough Case Management and wrap-around services quarterly.
- Conduct internal case conferencing as needed.
- Regular attendance required.
- Other duties as needed.
Secondary Functions
Perform other duties as assigned by the Program Manager and/or Associate Director. Answer phones and route incoming calls; serve as back-up to the Case Managers in their absence.
Minimum Qualifications - Knowledge, Skills and Abilities Required
- Associate degree in social services from a state-approved college or university, or other administrative, customer service, social work, or case management business with a minimum of 1-2 years job-related experience working with homeless individuals and families; case management and homeless program experience preferred.
- If in recovery, a minimum of three (3) years of being drug and alcohol-free is required.
- Working knowledge of Microsoft Word, Excel, and other database programs.
- Knowledge of resource development, case management, and documentation.
- Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
- Effective communication skills, both written and orally.
- Verification of Employment Eligibility and Background Clearance.
- TB test required every year or as needed.
- CPR and First Aid Certification required every two years or as needed with a valid Driver’s License and auto insurance.
- Reliable transportation is required.
- Experience working with homeless families and children, DCFS, as well as experience with placing homeless families into permanent housing.
- Bilingual.
- Adaptability to a fast-paced environment.
- Time management.
- Critical thinking.
Supervisory Responsibilities:
- This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
- This position is responsible for working in "client-friendly" environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.
Physical Requirements
- The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, and speaking.
Mental Requirements
- This position will require the individual to handle constant distractions, interruptions, and uncontrollable changes in priorities/work schedules; be able to process information, think, and conceptualize.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
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