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Patient Access Team Lead

Limitless Decatur • Decatur, IL, United States • $200k - $250k / year • 3m ago

Patient Access Team Lead

Job Locations: US-IL-Decatur

ID: 2024-22996

Category: Clerical, Administrative and Business Support

Position Type: Full-Time

Overview

Our team leader is responsible for the guidance and coordination of needs of their respective area. They will act in the absence of a supervisor/manager in various capacities, help with assignment of duties for staff for a given shift, assist with calling in staff when volumes demand extra help, and take the lead in organizing staff to assist with any sudden increases in patient volumes.

Qualifications

Education:

High School Diploma required.
Associates or higher degree preferred.

Licensure/Certification/Registry:

Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred, not required.

Experience:

Minimum of two years previous experience as a Patient Access Associate/Specialist or related healthcare payer, collections or clinical office experience required.
Minimum of 1 year experience within the Patient Access department or previous supervisory experience required.

Other Knowledge/Skills/Abilities:

Possess a high degree of organization and ability to prioritize immediate needs of area.
Possess excellent customer service and human relations skills with the ability to work with a diverse group of staff and ensure proper and timely patient care.
Demonstrate excellent oral and written communication, problem-solving, training, interpersonal, and planning skills.
Self-directed and highly motivated to perform functions without direct supervision.
Possess a working knowledge of word processing, spreadsheet, database, presentation, and project computer application software.
Experience with Microsoft Office products (Word, Excel, Access, PowerPoint, Publisher, and Project) is strongly preferred.

Responsibilities

Provide support, leadership, and guidance for staff working in their department on their designated shift.
Work with the manager of PAS to ensure proper staffing of the area. Assist in coordinating staffing for open shifts as directed.
Work with staff in PAS in order to coordinate timely patient flow and services.
Develop a strong technical knowledge of all clerical aspects of PAS to help facilitate any problems or opportunities for improvement within the department.
Coordinate implementation of quality improvement initiatives in the department to better serve the patients and the volume fluctuations throughout the day.
Monitor the patient volumes and flow throughout the day – adjust staffing as needed without the direction of the manager.
Contribute to the positive customer relations and work to address any issues that arise when patients are present to maintain the positive experience.
Responsible for providing training and education to new hires on the various areas/aspects of the department and help orient them after they have been through the training for PAS.
Maintain current knowledge of department policies, procedures, goals, and employee progress.
Coordinate educational needs within the department.
Take part in ongoing leadership development opportunities to further develop skills to assist with the department needs.
Work closely with Supervisors/Coordinators/Managers ensuring Great Patient Experience.
Recognize the need for communication with other department managers, supervisors, etc. and PAS management as needed for patient flow, expectations, and exceeding customer needs.
Assist in the performance appraisal process of PAS staff by providing input to Manager on individual performance.
Assist with completing payroll tasks when the manager is not available.
May participate in an on-call rotation.
Perform all tasks associated with the PAS department. This includes scheduling, pre-registering, and registering patients of ALMH, performing financial collections, verifying insurance, interviewing incoming patients, entering information into all appropriate software, and completing patient placement duties.
Perform other related work as required or requested.