Patient Support/Insurance Assistant
Location:
Job ID: 73403
JOB POSTING
UC Santa Cruz Student Health Services is recruiting for a Patient Support/Insurance Assistant. This is a partial year career position with a 4-week unpaid summer work break. Positions with summer work breaks contain regularly scheduled non-work periods during which the Patient Support/Insurance Assistant remains an employee, retains health benefits, but is not at work.
As the largest employer in the county, rated as one of the most beautiful campuses, located on the coast overlooking Monterey Bay, UC Santa Cruz employs over 3,100 people in non-academic positions alone. Career staff at UC Santa Cruz have access to comprehensive benefits packages.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
INITIAL REVIEW DATE (IRD)
Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD.
The IRD for this job is: 10-23-2024
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA.
DEPARTMENT OVERVIEW
UC Santa Cruz (UCSC) Student Health Services (SHS) is a full-service medical facility offering clinical, educational, and psychological support to UCSC students. SHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university's diverse campus communities through equitable access and culturally competent, high-quality programs and services.
JOB SUMMARY
Under the direct supervision of the Assistant Director for Clinic Support, Billing, and Insurance, the Patient Support/Insurance Assistant performs a wide variety of tasks in the following areas: Reception, Appointment Scheduling, Insurance and Billing and may be assigned back-up duties for Medical Records and Cashiering.
JOB DUTIES
50% - Reception/Appointment Scheduling
- Provide primary reception and service oriented receiving of customers in the Student Health Center (SHC).
- Greet visitors; direct incoming clients to the appropriate departments; register students for Same Day Care and check in students for scheduled appointments.
- Provide educational information and serve customers in an emotionally-supportive manner in accordance with department guidelines as needed.
- Answer phones: take messages or route calls appropriately.
- Provide primary scheduling of medical appointments for students within the parameters of the SHC guidelines.
40% - Insurance
- Instruct Student Health Services (SHS) clerical and clinical staff, students, other UC departments and outside providers on all aspects of the UC Student Health Insurance Plan (UC SHIP) and CruzCare.
- Follow procedures needed to administer the UC Student Health Insurance Plan (UC SHIP).
- Maintain awareness of deadlines and excellent working relationships with various offices.
10% - General Administrative Assistance
- To provide the best operational flexibility and in order to maintain high quality customer service, the Patient Support/Insurance Assistant may provide back-up to all SHC Patient Support Departments.
REQUIRED QUALIFICATIONS
- High school diploma or equivalent experience
- Customer-oriented: ability to listen and anticipate the needs of customers.
- Demonstrated knowledge of medical terminology, anatomy and diagnostic tests.
PREFERRED QUALIFICATIONS
- One year clerical experience in a medical setting using computerized practice management systems.
SPECIAL CONDITIONS OF EMPLOYMENT
- Selected candidate will be required to pass a pre-employment criminal history background check.
- Will be required to work all scheduled hours on-site.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer.
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