Job Title: Behavioral Health Lead
Department: Houseless Intervention Services
Reports to: Program Manager for day-to-day work duties; Director of Social Services for consultation.
Salary Grade/Level/Family/Range: $72,100
Effective Date: 4/16/2024
FLSA Classification: Exempt/Management
Job Summary: The Behavioral Health Lead is the head of the wraparound team at each AGNW location. The BHL will provide services to All Good NW participants in accordance with NASW Code of Ethics, harm reduction principles, and trauma informed care practices; Including, but not limited to mental health assessments, service planning, incident response support, and skills training. Duties and Responsibilities are used in revising or developing performance review objectives for employees.
Duties/Responsibilities:
Participants
- Utilize evidence-based and trauma informed interventions in assessment, service planning, evaluation, and service delivery.
- Guide wraparound team in building team service plans for participants.
- Act as a leader on the wraparound team in using discernment and problem-solving to offer resources and interventions for participants.
- Provide crisis intervention and de-escalation supports to participants demonstrating high emotionality and reactive, unsafe behavior.
- Collaborate with colleagues to create and implement team service plans for All Good participants.
- Utilizing All Good Northwest’s Theory of Change, Trauma Informed Care, Harm Reduction and Housing First informed practices, provide supports to participants engaging in substance use, or impacted by addiction and/or mental health issues.
- Collaborate with colleagues in creation, implementation, and monitoring of support plans, as needed.
- Maintain professional boundaries in accordance with All Good policies and NASW Code of Ethics.
- Assist participants in identifying their needs and provide support identifying and accessing relevant community resources.
- Conduct regular one-on-one meetings with participants who elect to pursue ongoing care.
- Develop resiliencies in participants, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
- Oversee harm reduction and wellness plans.
- Participate in assessment and orientation process with all new participants.
- Lead evaluative interviews with all participants transitioning out of the program.
Administrative
- Provide staff with relevant coaching regarding mental health, neurodiversity, safety and all other relevant organizational or field education.
- Reference All Good Values, Mission, and Theory of Change in decision making and service delivery practices.
- Attend relevant trainings and supervisions.
- Maintain effective communication with all staff, volunteers, programs, and community partners.
- Auditing case notes for care continuity.
- Developing and approving programming such as resiliency-based groups/events.
- Adhere to all state and federal privacy and security regulations applicable to the program, and to All Good NW’s policies and agreements regarding confidentiality, privacy, and security.
- Complete, maintain, and audit records, reports & notes for accuracy regarding the participants’ histories and progress, services provided, or other required information.
- Provide occasional coverage as needed within reason.
- Management of hours of onsite availability.
- Post/facilitate site leadership meetings with Program Manager and Team Lead.
- As the Wraparound lead, the BHL must understand All Good Northwest’s Theory of Change and Wraparound approach and adhere to expectations therein.
Supervisory Responsibilities:
- Supervises program work, assignment of case loads, and team adherence to program standards.
- Evaluates team effectiveness and supports Program Manager, Assistant Program Manager, and Team Leads in personnel decisions regarding team performance.
- This position provides behavioral/clinical supervision to peer support advocates, case managers, and shelter staff.
Required Education and Certifications:
- Bachelor’s Degree in Social Work, Psychology, or other related field OR 5 years of work experience in the human services field with a demonstrable history of progressive advancement.
- Current QMHA registration in Oregon or ability to register within 30 days of hire.
Required Experience:
- 1-3 years management/supervisory experience in social work/social services or mental/behavioral health.
Required Skills/Abilities:
- Understanding of Trauma Informed Care, Housing First and Harm Reduction models.
- Ability to demonstrate competencies through scenario questions in the interview process. Competencies include ethical and professional behavior, ability to engage with diversity and difference, and knowledge of assessments/interventions/evaluations.
- Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.
- Professional maintenance of appropriate boundaries.
Preferred Education and Certifications:
- Master’s in social work, counseling or similar.
- Current QMHP registration in Oregon.
- Other certification or training.
Preferred Experience:
- 4-5 years’ experience in social work/social services or mental/behavioral health.
- Oversight of client information databases, developing operating strategies, plans, or procedures.
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Additional eligibility requirements:
- Sufficient manual dexterity and physical ability to perform assigned tasks.
- Must be able to work in a drug free environment.
- Must be able to pass a background check upon hire.
Work environment:
Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors
Physical Requirements:
Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time
Travel required:
Occasional travel to and from other work sites up to 35% of the time.
Required Competencies
- Accountability – Accountable for measurable, high-quality, timely, and cost-effective results.
- Problem Solving / Decision Making – Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
- Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring company policies and all regulatory requirements.
- Participant and Neighbor focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the participant/neighbor rather than the department or organization.
- Computer Skills – Uses computers, cellular phones, software applications, databases, and automated systems to accomplish work.
- Time Management – Managing one's own time and the time of others.
- Speaking and Writing – Talking to others to convey information effectively and communicating effectively in writing as appropriate for the needs of the audience.
- Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.
- Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
- Negotiation – Bringing others together and trying to reconcile differences.
- Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- People management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable.
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
- Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
