Medical Support Assistant (Medical Receptionist)
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the San Francisco VA Medical Center located at 4150 Clement St, San Francisco, CA 94121. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.
Responsibilities
- Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs.
- Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient s CPRS chart as required.
- Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
- Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General.
- Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.
Qualifications
- Citizen or Resident of the United States of America.
- Ability to speak clearly, hear and write English.
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors.
- Heavy phone and computer usage, often simultaneously.
- Familiarity with medical terminology, hospital terminology and/or clinics.
- Minimum 6 months experience with medical appointment scheduling in a medical setting.
- Ability to pass a required level of security clearance (NACI-level background check).
Pay Range: $18.73 - $31.32 hourly
All candidates must be able to:
- Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
- Lift up to 50 lbs from floor to waist.
- Carry up to 40 lbs a reasonable distance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr
