JOB SUMMARY
The Lead Cardiology Diagnostic Technician functions as the lead person for a specific area generally for an assigned shift and in this capacity performs lead job duties and/or regularly leads projects or performs specialized responsibilities as a regular part of their normal job responsibilities. In addition to the lead responsibilities, also functions at a Cardiology Diagnostic Tech II level. Serves as the liaison between management, staff, and physicians for routine matters as the primary point of contact for resolving questions and issues for tech I and II jobs as well as support staff, resulting in the delivery of exceptional patient care and adherence to standards of practice for optimal patient safety, quality outcomes, and customer service.
Duties may be varied and may include many of the following: organize work schedules, make work assignments, review and edit time cards for accuracy, conduct quality assurance audits of staff performance, develop and implement quality improvement activities, train and mentor staff, provide feedback on staff performance and developmental needs, participate in the development of skills and performance of staff, lead and regularly perform special projects, collect/analyze/report on data, prepare reports on performance and metrics, and other responsibilities of a similar nature and level.
The Cardiology Diagnostic Technician II is an experienced technician who performs a variety of routine to complex electrocardiograms (12 lead EKGs), Holter monitor applications, and exercise/treadmill, including pharmacological and echo stress tests for both inpatient and outpatient exams. Processes and transmits EKG, Holter monitor, and stress test data to designated software applications. Ensures exams are available for physician interpretation for completion of exam, including paperwork and reconciliation of exams. This job collaborates with all members of the patient care team.
DUTIES AND RESPONSIBILITIES
PEOPLE - 20%
- Promotes a positive work environment and leads the team to be a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. (EF)
- Orients, guides and mentors Cardiology Diagnostic Tech I's and II's and students to help build confidence in skills, knowledge, and abilities. Develops skills of team members and continually assists with improving skills, performance, and outcomes. (EF)
- Effectively implements protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service. Provides input to management on staff performance. (EF)
SERVICE - 30%
- Performs diagnostic electrocardiograms (12 lead EKGs) and Holter monitor exams that require precise placement of electrodes to the assigned area for accurate EKG data. Proactively identifies issues and how to address them for optimum results. (EF)
- Performs exercise/treadmill Stress Tests including documentation of patient vital signs, symptoms, and tolerance of exam. Executes exercise/treadmill Stress Tests protocol proficiently as directed by the Cardiologist. (EF)
- Serves as liaison between team members, management, and physicians, resolving routine matters for the shift/modality. Interacts with vendors for supplies and equipment needed.
QUALITY/SAFETY - 30%
- Identifies changes or abnormalities in EKG morphology when performing exams or processing data. Takes corrective action or communicates immediately, when appropriate, to proper personnel for the best results. (EF)
- Identifies opportunities for process improvement providing recommendations, and contributes to meeting departmental and hospital targets for quality and safety. Reports "near misses" and inputs errors promptly into PSN to improve processes and identify trends.
- Ensures all patient care equipment has had QC performed as required and is in safe working order prior to use. Reports any malfunctions to management and regularly practices preventive maintenance procedures; calls for service if needed. (EF)
- Assists with implementation and education of departmental based safety initiatives and standards of practice; testing and evaluating new products or processes. Oversees documentation and communication of any new protocols established by medical director. (EF)
FINANCE - 10%
- Provides accurate and complete documentation of patient procedures. Enters charges at the time service is delivered. (EF)
- Responsible for ordering of supplies; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks. Accurately reviews and edits team member's time cards for management approval, if applicable.
- Appropriately handles scheduling to accommodate patients' needs and ensuring adequate staffing for operations is maintained. Monitors and adjusts activities to ensure optimum patient throughput and patient experience.
GROWTH/INNOVATION - 10%
- Leads departmental projects and participates in shared governance activities.
- Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
- Fosters a positive and constructive teaching environment by engaging students and co-workers in learning opportunities that are valuable and in alignment with business objectives.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION REQUIREMENTS
Graduate of education program approved by the credentialing body for the required credential(s) indicated below.
EXPERIENCE REQUIREMENTS
2 years experience as a technician performing a variety of electrocardiograms (12 lead EKGs), Holter monitor applications, and stress tests, prior lead experience; may consider HM employee who demonstrates leadership skills.
