Lead Support Specialist

Mental Health Association, Inc. • Chicopee, MA, United States • $200k - $250k / year • 1m ago

Mental Health Association is hiring immediately for a Lead Support Specialist. The Lead Support Specialist will provide a supportive and safe environment in a community residential setting which promotes and facilitates growth, independence, and community engagement for people with intellectual and developmental disabilities. Perform responsibilities professionally, in collaboration with other team members in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding, and applicable regulatory agency guidelines.

Lead Support Specialist Position’s Essential Functions:

Participant Support and Advocacy

Communicate and interact with participants in a respectful, enthusiastic, and encouraging manner that promotes self-esteem and encourages empowerment and self-direction.
Assist, teach, or monitor participants in a variety of activities such as personal hygiene and grooming, meal preparation/nutrition, cleaning of residential site, upkeep of personal living space, laundry, personal shopping, establishing healthy lifestyle habits, and other personal and medical needs. Maintain upkeep of residence while incorporating participant help/involvement.
Adjust and adapt level of support to varying needs of participant. Perform other similar or related duties as assigned or as necessary. Ability to lift, do transfers, and provide personal care up to and including total care.
Engage, educate, and support participants to access community-based resources such as educational institutions, libraries, public transportation, social organizations, government-sponsored programs, etc. in order to achieve greater self-determination and independence.
Empower participants by teaching self-advocacy skills. Act as a liaison with hospitals, clinics, medical personnel, family members, and other providers as needed.
Assist participants with money management training, budgeting, banking, and other financial matters. Track, count, and document the in-house monies (participant funds and petty cash) and expenditures according to MHA policies.
Facilitate opportunities for community integration; assist participants in joining community organizations and engaging in recreational activities of their choice and assist in creating natural supports.
Provide transportation to participants to ensure that they are able to address their needs (i.e., medical/psychiatric appointments, social engagements, vocational opportunities, etc.). Complete MHA’s Driver Awareness training and van driving training, if applicable. Maintain sufficient gas in your tank to provide work duties. Vehicle must be in working condition and able to transport on longer trips when needed.
Research possible options for community events to add to the activities calendar.

Participant Health and Wellbeing

Assist in assessing each individual’s abilities, interests, and needs to help determine their vision statement in their Individual Service Plan (ISP). Actively implement support strategies as outlined in the ISP and document progress as required.
Respond to emergency situations according to MHA, MRC, and DDS policies and protocols, including but not limited to pre-crisis/crisis situations, medical events, or incidents requiring community emergency personnel. Notify and keep supervisory and other appropriate personnel informed of the situation(s) by speaking with them directly whenever possible.
Report and document any incidents of participant abuse (physical, emotional, sexual) or act of omission/neglect to agency management, the Disabled Person’s Protection Commission DPPC, or elder services hotline, as applicable.
Assist participants with coordinating, scheduling, and attending medical, dental, and psychiatric appointments when applicable, in cooperation with supervisory staff. Monitor medications and/or health issues with program nurse and document progress and follow-through accordingly. Administer medications in accordance with MAP standards and guidelines. Take, monitor, and record vital signs and health-related data, as necessary.
Assist Program Supervisor with grocery and bulk shopping.

Documentation

Complete all program and MHA documentation (including vendor documentation) as specified within required timelines. Perform daily record keeping such as daily logs and data collection. Exchange information with next shift including conducting money and medication counts.
Communicate and report in a timely manner all issues, concerns, or incidents to supervisory personnel. Complete the necessary written documentation related to particular incidents within mandated timelines.
Regularly utilize online agency reporting systems; internet-based applications (such as the time sheet program); and all programs that are deemed necessary to complete the job. Attend training to strengthen or gain new computer skills as necessary.
Complete monthly progress notes for at least 2 participants: reviewing daily logs, documenting progress, identifying barriers, etc.

Safety

Promote a safe workplace environment by identifying and addressing any safety hazards/issues, reporting all employee accidents to Human Resources and participant accidents to supervisory personnel, and following established MHA safety policies.
Assist participants to evacuate residence according to program evacuation plan in case of emergency. Conduct and document fire drills according to DDS/MRC regulations and program procedures. Keep exits and ramps clear from snow and debris.

Teamwork, Communications, Cooperation, and Continuous Learning

May be required under certain circumstances, including weather-related, to stay longer than scheduled shift and even cover the following shift. May be transferred between programs and shifts based on operational needs.
Regularly attend, help plan, and actively participate in team meetings, supervision meetings, and/or other scheduled meetings, seeking guidance as necessary. Take team meeting minutes.
Attend agency mandated trainings and maintain required certifications. Pursue additional activities and training to enhance job knowledge and competency which afford opportunities for professional growth.
Demonstrate professionalism, organization, and good interpersonal skills so that the goals of the participants and the program can be met. Ensure that employees on shift are completing their assigned tasks. Communicate problems to the Program Supervisor.
Participate in applicant interviews that are held at the program.
Train staff while on shift.
Assist in filling shifts for planned and last minute schedule changes.

Lead Support Specialist Required Knowledge, Skills, and Abilities

Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
Good oral, written, computer, and organizational skills.
Demonstrated ability to adapt to the changing needs of the program participants.
Strong interpersonal skills, patience, caring, and compassion.
Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.
Must be at least twenty-one years old.

Required Education and Experience

High school diploma or equivalent (GED). College degree in human services or relevant field is preferred.
Requires six months of applicable experience. Experience with individuals with developmental disabilities or brain injuries preferred.

Benefits: