Overview
Major Responsibilities
- Program Planning, Development and Evaluation
- Develops and implements procedures that allow for consumer participation in the program’s planning and policies. Recommends and participates in the formulation of the program’s goals, objectives, and related policies.
- Participates in budget development and implementation of financial policies.
- Plans for the development of programs related to identified needs, consistent with the purpose and resources of the program. Presents proposals and recommendations to FMC administration for action regarding policies and programs.
- Assures compliance with standards of the State, Medicare, and other applicable licensing and accrediting agencies.
- Directs program through delegation of responsibility to administrative and supervisory personnel according to their abilities and defined responsibilities.
- Directs modification or expansion of programs according to identified needs, new standards, FMC direction, and program guidelines. Assumes responsibility for the Performance Improvement Program.
- Monitors methods of program administration, planning, supervision, and evaluation.
- Informs FMC administration of program activities through periodic written and verbal reports.
- Staff Planning, Development, and Evaluation
- Establishes qualifications and standards for all positions in collaboration with the Floyd HR.
- Determines staffing needs and staffing patterns according to program requirements and with consideration for the utilization of personnel at their maximum potential.
- Develops and administers employment policies that attract and retain qualified staff.
- Develops and oversees a new employee orientation program that meets standards and effectively prepares new employees to assume their responsibilities.
- Develops and implements policies, procedures, and tools for performance evaluation of all employees.
- Customer Satisfaction/Community Relations
- Investigates customer complaints and incidents and follows up to achieve customer satisfaction if possible. Fosters good working relationships with area physicians.
- Fosters good working relationships with community agencies.
- Oversees a public relations program that projects a favorable interpretation of the program’s services. Participates and delegates participation in community activities with reference to terminal illness.
- Participates and delegates participation in educational programs to inform the community about hospice services.
- Accepts other assignments as appropriate.
Minimum Job Requirements
- Education: Bachelor of Science in Nursing (BSN)
- Certification / License: Active nursing license in operating state.
- Work Experience: Minimum of two years of hospice management experience with knowledge of healthcare policies and reimbursement practices.
- Knowledge / Skills / Abilities: [Details not provided]
Physical Requirements and Working Conditions
- Full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Standing and walking for extensive periods of time. Occasionally lifts and carries weight up to 50 pounds. Ability to distinguish letters, numbers, and symbols with vision and hearing within normal range to respond to Code alerts and equipment alarms. Work-related stress due to volume and time constraints with irregular working hours.
- Frequent exposure to communicable disease, bodily fluids and tissue, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment.
Preferred Job Requirements
- Education: Master of Science in Nursing (MSN) preferred.
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