Job Summary:
Under the supervision of the Manager, HIV Access Services, will be a resource for patient flow activities involving central appointments, registration, insurance verification and reception. This individual will be capable of floating throughout the various assigned departments, to assist in patient flow activities.
Specific Responsibilities:
Receptionist:
- Maintain a daily list of scheduled patients and manages patient flow for the registration process
- Assists patients with directions to clinic and other areas of the building
- Provides visitor passes and maintains visitor/patient sign-in sheets
- Assists and directs staff’s visitors appropriately
- Distributes appropriate parking vouchers to visitors and patients
- Call, follow-up and log transportation request made by patients, staff or visitors
- Mans the phone and transfers calls to the appropriate service areas
- Assist in receipt and pick-up of express packages when appropriate.
Registration:
- Completes and enters patient demographic, emergency contact and financial information accurately and efficiently in the computer system
- Verifies demographics on each visit and makes the necessary changes to update the system
- Maintains confidentiality when registering scheduled and walk-in patients
- Notifies the charge nurse of all walk-ins in the primary clinic
- Communicates to the medical record’s staff the need to forward medical records to the assigned clinic
- Requests two identifiers from patient prior to beginning the registration process
- Verifies the identifiers presented by the client (if no picture ID, quiz the patient on the documents received)
- Assists in minimizing the spread of disease, requesting patients who are coughing to mask and notifying the charge nurse of their presence in the waiting area.
- Activate Lab order
- Check in patients for Fibroscan
Central Appointment:
- Answering the phone in central appointments, making appointments in the appropriate assigned provider slots, and routinely verifying demographics.
- Reviewing the voice mail messages, logging and answering the calls within 24 hours of receipt
General:
- Any and other duties as assigned
- Maintains professional ethics and confidentiality
Qualification:
High School Degree required. Bilingual (Spanish-English) required. Two or more years experience in direct patient contact required. Experience working in infectious disease and ambulatory care required. Basic computer literacy. Excellent verbal and written communication skills. Demonstrates proper telephone techniques and etiquette. Completion of a customer service training class.
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