UNM Hospitals participates in the Clinical Advancement Program (CAP) and depending on your Nursing Education and National Certifications, you’ll work towards one of five CAP levels that offer increasing compensation. You may earn up to $8.00 in addition to base pay.
Sign-on Bonus and Relocation Reimbursement available!
Receive 17% weekday nights, 26% weekend nights, or 15% weekend day shift differentials!
Join our Amazing team at the University of New Mexico Hospital as a Care Manager! We are seeking passionate individuals who will work in collaboration with clinical teams to achieve quality outcomes for patients within our local communities.
As a day shift, full-time, Care Manager and Discharge Planner, you would be working for the only Level I Trauma hospital within Albuquerque, NM.
OVERVIEW
As a team member, you would monitor and coordinate the patient plan of care to ensure continuity throughout all health care settings.
- Conduct timely discharge planning by anticipating patient needs.
- Effectively utilize tools and resources when developing a comprehensive multidisciplinary plan of care.
- Drive change by identifying areas of performance improvement to improve the delivery of quality patient care.
We invite you to join us in this vital role and help us create lasting positive change in our community.
Department: Utilization Management - UH
FTE: 1.00
Full Time
Shift: Days
Position Summary:
Coordinate all systems/services required for an organized, multidisciplinary, patient-centered care team approach, and assure quality, cost-effective care for the identified patient population. Manage the course of treatment of patients, coordinating care with physicians, nurses, and other staff ensuring quality patient outcomes are achieved within established time frames and with efficient utilization of resources. Conduct initial and ongoing assessments, initiate disease management protocols, determine and manage outcomes, ensure continuity of care through discharge planning, utilization of resources, and analysis of variances. Function as a contact person for patient, family, health care team members, community resources, and employees as necessary. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult, and geriatric age groups.
Detailed Responsibilities:
- Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable.
- Identify appropriate patients within designated specialty area requiring patient case management interventions by utilizing established procedures including census review, risk screens, and referral.
- Perform assessment, data collection, obtain, review, and analyze information in collaboration with the patient, family, significant others, health care team members, employers, and others as appropriate.
- Assess the patient's clinical, psychosocial status, and current treatment plans.
- Assess the patient/family/significant others needs in relation to the medical diagnosis and treatment and resources; provide treatment options, financial resources, psychosocial needs, and discharge planning in collaboration with appropriate resources.
- Obtain necessary orders from physicians to initiate home health referrals, home infusion medications and supplies, oxygen, and equipment; coordinate referrals for oxygen and equipment.
- Maintain computer-based tracking system and compile required reports and records.
- Develop collaborative relationships with other departments/services and community health care agencies facilitating and supporting quality care in area of clinical expertise; act as a resource on complex patient care activities.
- Assist the patient, family, significant others to set patient-centered goals for individual patient, family, and significant others in collaboration with physicians, staff RNs, and other health care team members.
- Develop comprehensive multidisciplinary plan of care effectively utilizing tools and resources.
- Conduct timely discharge planning by anticipating patient needs in collaboration with physicians, staff RNs, and other health care team members.
- Intervene when variances occur in patient individualized treatment plan.
- Coordinate and evaluate the use of resources and services in a quality-conscious, cost-effective manner and collaborate with appropriate providers to ensure effective, quality outcomes.
- Monitor and evaluate short-term and long-term patient responses to interventions in collaboration with quality assurance and utilization review, maintaining interdependent follow-up as necessary.
- Review variance from standardized protocols of care with health care team members and implement resolution strategies.
- Facilitate and/or participate in conferences providing ongoing evaluation of interdisciplinary dynamics, goals attainment, and treatment management.
- Ensure and/or provide instruction to the patient and family based on identified learning needs; assess patient/family knowledge, health status expectations, and locus of control.
- Assist with development of activities and methods to ensure information is articulated and disseminated to appropriate members of the health care team.
- Collaborate with the health care team to ensure continuity of patient care throughout all health care settings; promote effective communication among health care team members including the patient, family, and significant others.
- Participate in team meetings when indicated or as directed.
- Incorporate recommendations and/or services of interdisciplinary team members in the care plan.
- Use interpersonal communication strategies with individuals as well as groups of patients, families, significant others, and staff to achieve expected outcomes and patient/family and health care team satisfaction.
- Provide routine verbal and written documentation for the initial assessment and progress of the patient to other members of the health care team in a timely manner.
- Participate in orientation, continuing education of staff RNs, and other health care team members as appropriate.
- Participate in continuous quality improvement activities by evaluating patient care systems that may include standards, protocols, and documentation.
- Attend meetings and represent department or Hospitals within Hospitals related committees or the community, as assigned by supervisor.
- Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings, and workshops.
- Follow patient safety-related policies, procedures, and protocols.
- Demonstrate a proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes.
- Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk.
- Report potential or actual patient safety concerns, medical errors, and/or near misses in a timely manner.
- Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may 'not seem right'.
Qualifications
Education:
Essential:
Program Graduate
Nonessential:Bachelor's Degree
Education specialization:
Essential:
Nationally Accredited Nursing Graduate
Nonessential:Nursing
Experience:
Essential:
1 year directly related experience2 years directly related experience or currently enrolled in an approved RN Residency program
Nonessential:Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Credentials:
Essential:
RN in NM or as allowed by reciprocal agreement by NMCPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
Physical Conditions:
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible.
Working Conditions:
Essential:
Minor Hazard - physical risks, dirt, dust, fumes, noise
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