Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization: VIS Admin OHO
Job Summary:
Patient Services Specialist (PSS) provides customer service, including telephone etiquette, cash management, scheduling of appointments, processing insurance updates, and conducting patient check in/out. The PSS is responsible for maintaining a smooth patient flow. They are the first contact with our patients, therefore, must be extremely courteous, patient, and have a neat appearance. The PSS must be able to always maintain composure and politeness while dealing with patients, and they must also be able to work and interact as part of a team, with the skills to perform multiple tasks simultaneously.
KEY RESPONSIBILITIES:
- Greet patients and guests upon arrival, ensuring that each patient is checked in and proactively communicating wait times or delays.
- Respond to each call with the standard greeting: Clinic name or other identifier; Your name; answer call within 3 rings.
- Listen to the patient and direct the call to the appropriate person.
- Schedule patient appointments with providers.
- Confirm patient appointments and pull/prepare patient charts for next-day visits.
- Maintain orderly appearance of reception area and ensure method for accountability of each patient check-in.
- Verify demographic & insurance information via open-ended questions.
- Collect co-payments and document in EMR.
- Respond to patient requests for medical record copies.
- Schedule incoming patient & referring MD appointment requests according to clinic standards.
Minimum Qualifications:
High School Diploma or GED (or equivalent experience) and 3 years in an office with at least one year in a medical setting.
Physical Requirements/Strengths needed & Physical Demands:
- Medium Work category requiring exertion up to 50lbs of force occasionally and/or up to 20 of force frequently and/or up to 10 of force continually to move objects.
Movement:
- Occasional: Sitting, Standing, Walking, Bending/Stooping, Balancing, Climbing, Crawling, Kneeling, Crouching/Squatting, Reaching above/below shoulders, Handling, Fingering, Bimanual Dexterity.
Sensory:
- Occasional: Communication, Auditory, Vision, Smell, Taste.
- Frequent: Noise exposure requiring enrollment in VUMC's Hearing Conservation Program.
Environmental Conditions:
- Occasional: Risk of exposure to bloodborne pathogens and other contagious illnesses.
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled.
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