Overview
Pediatrix Eye Care is a high volume, fast paced, specialty eye clinic, focusing on both medical and routine eye care for children and some adults. This position is in Kirkland, WA.
Location: Kirkland, Washington 98034
Schedule:
Monday – Thursday 8am – 5pm
Friday 8am - 1pm
This is a firm Full-Time position only!!!
Responsibilities
The Patient Service Associate is responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians’ schedules, maintaining patient files and records, interfacing with the different corporate departments and by receiving and directing patient questions to appropriate people. Works as a team member to facilitate patient care and optimize the revenue.
- Handle high volume incoming calls.
- Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement.
- Assist the physicians and/or administrators in all business and patient care responsibilities.
- Coordinate office communication flow.
- Communicate effectively and courteously with patients and their families.
- Greet, direct and assist large numbers of visitors.
- Ensure all patient demographic and insurance information is accurate.
- Answer telephones using correct telephone etiquette, recording legible and complete messages.
- Review patient intake information to verify insurance coverage.
- Verify patient insurance information, call for insurance authorization, and update patient details.
- Schedule new and follow-up appointments including patient testing.
- Act in a non-directive, non-judgmental manner, recognizing individuals’ opinions and beliefs.
- Bring new ideas, a positive attitude, and energy to the role.
- Maintain and record patient schedules.
- Identify and collect co-pays, deductibles and other payments.
- Reconcile patient payments received to cash box and receipt journal.
- Prepare billing sheets and ensure they contain necessary information.
- Direct billing inquiries to appropriate Regional Office.
- Ensure clinical staff submits all outpatient billing sheets daily.
- Maintain patient confidentiality.
- Manage patient charts, including preparation, maintenance, filing, and copying.
- Assist other team members when needed.
- Perform other duties as assigned.
- Ensure all charge tickets are accounted for against patient sign-in sheets.
- Display exceptional customer service skills in responding to inquiries.
- Review charts daily for upcoming appointments to verify referral and authorization information.
- Coordinate insurance information flow with clinic sites and corporate office.
- Data entry of registration information.
- Request insurance codes as needed.
- Maintain audit logs of billings.
- Manage reception desk and telephones as needed.
Qualifications
- High School diploma or equivalent required.
- 1-2 years of medical office experience preferred.
- Ability to prioritize job duties and meet deadlines.
- Ability to effectively manage multiple tasks simultaneously.
- Superior customer service and communication skills.
- Strong computer knowledge; experience preferred.
- Ability to work cooperatively in a team environment.
- Ability to handle stressful situations.
- Excellent organizational, time management, and attention to detail capabilities.
Benefits and Compensation
Benefits for Full Time employees and qualified dependents:
- Medical, Dental, Vision Insurance
- Progyny Fertility Benefits
- Teladoc Health and Second Opinion Services
- 401(K) Thrift Program & Sharing Plan**
- Employee Stock Purchase Plan (ESPP) – 15% discount*
- Basic Employee; Spouse; Child Life Insurance
- Accidental Death and Dismemberment (AD&D)
- Employee Optional Life and AD&D
- Short & Long Term Disability
- Pre-Tax Health Savings Accounts (HSA)
- Employee and Dependent Flexible Spending Account (FSA)
- Family Medical Leave Act (FMLA)
- Parental Leave Benefit
- Sick Pay Bank
- Employee Assistance Program (EAP)
- Group Aflac Policies
- Identity Theft Protection
- Employee Charitable Fund
- Care.com
- Continuing Education Assistance
- Various Discount Programs
*Part Time Regular employee classifications also receive this benefit.
**Available to part-time regular and part-time casual employees aged 21 and over.
The expected pay for the position ranges from $17.31 - $30.05 per hour. The actual pay range will be computed based on years of relevant experience.
About Us
Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies, and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate, and clinically excellent services to women, babies, and children across the continuum of care, both in hospital settings and office-based practices.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: www.pediatrix.com/careers.
#PedNC
Pediatrix is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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