Virtual Pharmaceutical Support Specialist
Updated: October 9, 2024
Location: Raleigh, NC, United States
Job ID: 6157
At Syneos Health, we challenge the status quo, we collaborate to deliver solutions, and we are passionate about changing lives…
We are looking for a talented individual to join our team as Virtual Support Specialist.
The Engagement Center Support Specialist is responsible for providing inbound customer support in a contact center environment. Duties include but are not limited to answering numerous inbound phone lines, email communication, outbound follow-up calls, and system documentation. The Support Specialist will assist customers and field representatives in the US with placing customer orders, providing simple shipping updates, and answering customer questions on the client’s web portal.
You are a great fit if you can…
- Answer phone professionally and expeditiously
- Respond to customer inquiries in a timely manner
- Research required information using available resources
- Transfer customer complaints accurately
- Provide customers with service information
- Identify and escalate priority issues
- Route calls to appropriate resource
You are a great fit if you have…
- High School degree or GED required
- Relevant experience with 1+ years previous telephone customer service experience
- Ability to work remotely with minimal supervision
- Excellent and persuasive communication skills, both oral and written
- Efficient computer and data entry skills; ability to learn new systems and programs quickly
- The drive for self-development, the ability to collaborate, and an action-oriented work ethic
We would love for you to have…
- Associate’s or BA/BS degree
- Experience in a high-pressure and fast-paced environment
- Ability to function effectively with other team members in a team environment
- Detail oriented
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities.
Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients.
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time.
Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world.
Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. To learn more about how we are shortening the distance from lab to life, visit syneoshealth.com.
Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against.
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