PCS Clinical Specialist - Prosthetics (West Region)
United States of America (Remote)
For more than a century, Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation, and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 8,000 employees worldwide and 1,100 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.
The Professional and Clinical Services Team (PCS) North America is seeking a highly motivated ABC Certified Prosthetist for the role of Clinical Specialist, Prosthetics – Remote. The ideal candidate would be located in the West region of the U.S.
The purpose of this position is to provide clinical and technical expertise, education, and product training to internal and external customers to grow the prosthetic business unit. The Clinical Specialist is one of few employees here at Ottobock that is a Certified Prosthetist. Trained and certified to properly fit our prosthetic componentry, the Clinical Specialist serves as the clinical connection between our prosthetic products, internal departments, customers, and end-users.
Duties & Responsibilities
- Assist customers (both virtually and onsite) in the clinical environment by educating patients and clinicians, directing care, and conducting trials to support clinical application of our prosthetic products and fitting techniques.
- Develop broad-based technical and clinical knowledge & experience with our Ottobock prosthetic portfolio to educate our customers on fitting indications and procedures.
- Support customers via phone or MS Teams with product troubleshooting measures.
- Assist with patient care activities & manage complex fittings through the Cooperative Care program and via strategic visits (onsite and virtual) with our customers.
- Collaborate with our Education Team to develop and deliver educational curriculum, including online education, live webinars, onsite clinical seminars, regional trainings at remote locations, as well as technical presentations and workshops at various professional association meetings and our NA headquarters in Austin, TX.
- Train and onboard internal Territory Sales Managers on product features and functions to outline a successful sales strategy in the field.
- Provide internal education and clinical expertise for our Reimbursement, Technical Support and Customer Service Departments.
- Act as a liaison for information transfer between customers and Professional Clinical Services, Marketing, Sales, and Product Management Departments. This includes technical input for current or future prosthetic development projects.
- Provide technical support to our custom fabrication department as needed.
- Create technical and clinical resources, articles, or other professional documents for various Ottobock products and fitting techniques for internal and external use, publication, etc.
Qualifications
Education, experience & licensing requirements
ABC Certified Prosthetist or Prosthetist/Orthotist
BS, Certificate or MPO/MS in Prosthetics and Orthotics
State licensure in state of residence (if applicable)
Minimum of 5 years practical clinical experience in prosthetics
Required skills
Confident in working with advanced prosthetic technology and complex fittings
Adaptable skill set to accommodate a diverse range of clinical trainings in varying environments
Superior verbal & written communication skills to interact with the team, external customers, and patients
Experience with public speaking as an instructor or trainer
Outstanding project management and organizational skills
Ability to work independently and show initiative to develop projects to answer future needs
Capacity to manage and prioritize multiple projects and/or deadlines
Demonstrate abstract problem-solving and critical thinking skills
Proficient with MS Office and multiple virtual platforms
Physical demands & working conditions
50-70% domestic travel (+ potential international travel for internal trainings)
Prolonged periods sitting at a desk and working on a computer
Must be able to occasionally lift and/or move up to 50 pounds
Must be currently located in the West Region of U.S.
Compensation Data
Salary range disclosure: $105,000-$112,000
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