Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
JOB SUMMARY AND PURPOSE
Case Manager Entry provides entry-level case management services to clients classified as low acuity, serving on a team that is the central point of contact to coordinate services and care for assigned clients. These positions serve individuals and families residing in interim and permanent housing. They support and provide services in the areas of assessment; care planning; coaching and social support; connections to direct services; care coordination and system navigation; education about the health and social service system; outreach and engagement, and capacity building for individuals who were experiencing homelessness and are now mostly housed.
DUTIES AND RESPONSIBILITIES
- Assessment – Work as part of a team to conduct assessment of participant strengths and needs.
- Coaching for social support of participants.
- Care coordination, case management, system and housing navigation.
- Advocacy on behalf of participants before other clinical, agency, and community settings.
- Capacity building – Motivate participants and connect them to appropriate programs.
- Outreach and engagement – Locate assigned participants, secure a safe place while resolving needs.
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
EDUCATION:
- Case management training within 6 months of hire.
EXPERIENCE:
- 6 months of social services case-related experience, or an Associate’s Degree in a social services related field in lieu of experience.
PREFERRED QUALIFICATIONS:
- Current California driver's license and clean driving record.
#J-18808-Ljbffr
