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Customer Service - Donor Support Technician

CSL Plasma Inc. • Remote (TN, United States) • $200k - $250k / year • 1w ago

Customer Service - Donor Support Technician

Apply at locations: Americas, US-TN, Chattanooga 010, CSL Plasma

Time type: Part time

Posted on: Posted 4 Days Ago

Job requisition id: R-205347

Responsibilities:

Responsible for preparing the donor, donor area, and equipment for the pheresis process.
Prepares the autopheresis machine for the pheresis process.
Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Disconnects the donor when the process is complete.
Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Understands the policies and procedures associated with hyper immune programs at the center if applicable.
Maintains a clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
Maintains confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform job-related duties as assigned.

Qualifications:

High school diploma or equivalent required.
Minimum of three (3) months’ work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
Must be able to perform basic math calculations.

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Our Benefits

For more information on CSL Plasma benefits visit CSL Benefits.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.