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Position Summary
The Telepharmacy Technician is responsible for all daily operations of a Telepharmacy Remote Dispensing Pharmacy location, where the Pharmacist oversight occurs from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the skills and responsibilities of the Pharmacy Technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the Supervising Pharmacy/Pharmacist.
Key Responsibilities:
- Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
- Overseeing pharmacy inventory management, including controlled substances.
- Receiving and acting upon all operational communications, including completion of required tasks.
- Improving total store service foundations by execution of outstanding performance.
- Serving as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.
- Actively seeks opportunities to expand clinical, technical and insurance knowledge.
- Communicates among a number of individuals, including patients, co-workers, insurance companies and prescribers.
- Ensures patient outreach calls are completed within workflow.
- Partners with front store management to drive customer service.
- Maintains a clean, organized and professional Telepharmacy department, according to CVS standards.
Required Qualifications:
- Must be at least 18 years of age.
- Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states).
- PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification.
- High school diploma or General Equivalent Development (GED) required.
- Regular and reliable attendance.
Preferred Qualifications:
Experience in Inventory Specialist Role.
Pay Range:
The typical pay range for this role is: $16.55 - $24.00.
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment.
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