Primary Health Solutions (PHS) is recruiting for a Chief Health Officer (CHO).
The Chief Health Officer is responsible for all aspects of clinical care delivered to patients at Primary Health Solutions (PHS). Reporting to, and working with, the CEO, the CHO provides leadership, supervision, and direction to all employed and contracted (including locum) healthcare providers who work at all PHS locations. The Chief Health Officer is also tasked with ensuring PHS is compliant with all local, state, and federal laws and guidelines as it pertains to the delivery of care and services and that services are provided in accordance with accepted “best practices.” As an Executive Leadership Team member, the Chief Health Officer is expected to stay informed regarding developments and trends in primary care and community health and to bring updates to the team, as appropriate. Through effective planning and budgeting, and while working closely with the Executive Leadership Team, the Chief Health Officer seeks opportunities to enhance the care and services provided at PHS. The CHO makes recommendations when planning new health centers and adding or changing clinical services, using community health assessment (and other) data and focusing particularly on the health center’s target population. The Chief Health Officer is ultimately accountable to making sure all employees who report to them or those they manage have the information, materials, and reasonable support required to complete their essential job functions while continuously upholding the company’s vision, mission, and values. As a member of the Executive Leadership Team, the Chief Health Officer is expected to be a strong leader and an exemplary role model with excellent communication and leadership skills. In addition to the aforementioned administrative responsibilities, the Chief Health Officer treats patients approximately three days a week in an area of specialization.
DUTIES AND RESPONSIBILITIES:
- Establish performance expectations and department goals which align with department and organizational budgets and are in keeping with the organization’s strategic and quality improvement plans.
- Ensure that appropriate clinical policies are adopted, and followed, to guide and standardize, as much as possible, the provision of care across the organization.
- Ensure clinical operations, including clinical workflow, are effectively and competently performed at every phase of care delivery and that providers provide the best care possible.
- Dotted line matrix with the Chief Operating Officer (COO) to the Director of Quality and work closely with the Director of Quality to oversee daily Continuous Quality Improvement activities as well as to identify areas for improvement.
- Collaborate with the Director of Dental Services / Chief Dental Officer to ensure an appropriate understanding of services across both department and subsequent referrals to services.
- Responsible to the governing Board of Directors, and to the Board Quality Committee to report and address clinical quality data and patient satisfaction results.
- Recommend providers to the Chief Executive Officer for credentialing and privileging.
- Support efforts to achieve and retain NCQA Patient Centered Medical Home recognition.
- Ensure that medical providers are knowledgeable about, and participate in, the organization’s Continuous Quality Improvement Program.
- Ensure the appropriate use of NextGen by all providers.
- Annually evaluate the performance of each medical provider, oversee the professional peer review activities according to policy, and use findings during supervision, evaluation, and reappraisal.
- Chairs provider meetings.
- Facilitate and encourage teamwork among clinical support staff as well as between support staff and providers.
- Identify opportunities for process and performance improvement and, working closely with the cross departmental Quality Teams, and Executive Leadership Team, identify solutions, and implement strategies to make improvements.
- Contribute to clinical risk management planning and practice.
- Ensure all clinical areas meet or exceed quality and regulatory standards.
In addition to the aforementioned administrative responsibilities, the Chief Health Officer treats patients approximately three days a week in an area of specialization and as such is also expected to do the following:
- Comply with HIPAA guidelines at all times.
- Must always maintain infection control standards per company policy.
- Must have knowledge of the Primary Health Solutions Quality Improvement Plan.
- Must demonstrate clinical competence in all areas of assigned job functions.
- Ensure the clinical competence of all providers.
- Hold providers and direct reports accountable to the organization’s policies and procedures and consistently deliver appropriate corrective action, in alignment with the organization’s policies and managerial guidelines, if infractions occur.
- Ensure all providers and direct reports have appropriate resources and support to work efficiently.
- Actively participate in all quality related initiatives and lead staff to do the same.
- The Chief Health Officer may work with Human Resources to interview and select staff in keeping with the Board-approved Operating Budget.
- Actively participate in the orientation of new employees who report directly to the CHO.
- Deliver care and service in accordance with the organization’s core values of: Patient Centeredness, Excellence, Respect & Compassion.
- Provide input and recommendations to enhance the growth and success of the organization.
- Make every attempt to meet daily goals and objectives as defined by the organization.
- Assume all other reasonable duties and responsibilities as directed by the organization's leadership.
- It is the responsibility of every employee to ensure that executive leadership is made aware of any issues that could negatively impact the organization or its relationships with patients, and the community, and to report all violations and infractions against the company's mission and values.
PUBLIC AND PROFESSIONAL ACTIVITIES
- Local travel between health centers required.
- Some state and national travel to conferences and meetings as needed.
- Attend relevant professional activities, including company-sponsored events as needed.
- Attend and lead trainings and seminars as directed.
- Attend and lead meetings as directed; after hours meetings should be expected.
REQUIREMENTS
Minimum Doctoral Degree in health related field.
Ideal candidate would be a licensed Physician, Nurse Practitioner, Physician's Assistant or Pharmacist.
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