At Houston Methodist, the Nurse Navigator position is responsible for serving as an expert population-specific clinician, patient/client advocate and assisting population-specific patients/families to navigate the complex health care system in an organized, effective and efficient manner. This position will assist with the standardization and efficiency of care for patients in the service line throughout the continuum of patient care. The Nurse Navigator position models patient-centered care and assumes leadership responsibilities with high level contributions in direct patient interaction, the department, the service line, and across the institution. Responsibilities for this position may include, but are not limited to, leading survivorship activities, participating in nursing initiatives such as Pathway to Excellence/Magnet, assessing service line needs related to practice and improvement opportunities, coordinating program education and serving as a clinical resource for both program and hospital staff.
PEOPLE ESSENTIAL FUNCTIONS- Develops strong relationships with physicians, their office staff, and healthcare providers to ensure effective communication in patient care. Serves as a liaison between ancillary departments, clinical specialists, physicians and patients to ensure efficient patient flow for service line patients.
- Builds and maintains relationships with community organizations, interprofessional departments and outside medical service agencies to help coordinate support services for patients.
- Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles.
SERVICE ESSENTIAL FUNCTIONS- Coordinates all aspects of patient care and development related to the service line. Facilitates entry of patients into the program and assists with coordination of care through personalized interaction.
- Educates the patient and caregiver on disease-specific guidelines and surgical and non-surgical treatment options to enable patient-led treatment decisions.
- Develops/updates informational/educational resources and programs related to program services and/or plan of care in partnership with the patient and caregiver.
- Teaches nursing care principles with advanced technical knowledge and provides formal education to groups outside the department as needed.
QUALITY/SAFETY ESSENTIAL FUNCTIONS- Fosters successful outcomes, survivorship by developing treatment summary, providing education to patient and caregiver on follow up schedule and communication to healthcare team.
- Implements risk assessments and monitors healthcare pathways with interprofessional teams, intervening when necessary to improve timeliness of care.
FINANCE ESSENTIAL FUNCTIONS- Participates in decisions impacting operational and capital needs.
- Makes referrals to financial navigators/business office financial counselors to assist patients needing financial support.
- Utilizes resources with cost effectiveness and value creation in mind.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS- Participates in identifying needs, planning and implementing educational programs within the service line for hospital health care providers, patients, families and/or community groups.
- Maintains personal professional development through organization membership.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION- Bachelor's degree
- Master's degree preferred
WORK EXPERIENCE- Three years clinical nursing experience
- Leadership or Coordinator experience preferred
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