Patient Scheduler 3, Imaging Services, Full-Time
Location: Miami, FL
Time Type: Full time
Posted On: 9 Days Ago
Job Requisition ID: R100081245
Shift: Full-Time (40 hrs. M-S - 5 Days) Flexible schedule 7AM-6PM (Days, evenings depending on availability; occasional on-call weekends may be required)
Work Location: UM Hospital UTower - Cardiology Imaging Services
The Patient Scheduler 3 (U) delivers quality customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. Interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams. Shifts are flexible volume-based, 5 days, 40-hour work week: 7AM-6PM, Monday- Saturday.
- Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
- Screens and verifies information to ensure accuracy when scheduling exams.
- Manages high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions.
- Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
- Uses intermediate medical terminology and accurate scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
- Coordinates processes and timing as required by the physician and facility for special procedures.
- Obtains all required information from the referring physician or patient for the exam when scheduling exams.
- Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, or obtain necessary implant information.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
CORE QUALIFICATIONS
Education: High School diploma or equivalent
Experience: Minimum 1 year of relevant experience; preferred call center experience
Knowledge, Skills and Attitudes:
- General knowledge of office procedures and operations.
- Skill in data entry with minimal errors.
- Ability to accurately prepare and maintain records, files, reports and correspondence.
- Ability to communicate effectively in both oral and written form.
- Ability to understand and follow instructions.
- Ability to process and handle confidential information with discretion.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status: Full time
Employee Type: Staff
Pay Grade: H5
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