Patient Access Associate, On Site, Per Diem
Apply locations: Miami, FL
Time type: Part time
Posted on: Posted 4 Days Ago
Job requisition id: R100081292
Current Employees:
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Location: UHealth Tower - Emergency Department
Shift Days: Monday - Friday, Including Weekends
Shift Hours: Scheduled as Needed
The Patient Access Associate (On-Site) (U) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students, etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) (U) serves as the first point of contact for patients and customers entering the facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.
CORE JOB FUNCTIONS:
- Greets visitors to the department and directs them to their requested destination.
- Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
- Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
- Assists with general administrative tasks, such as sorting departmental mail, faxes, troubleshooting office equipment, etc.
- Maintains department directories and visitation logs.
- Maintains a tidy and clean reception area.
- Places orders for department supplies as requested by department leadership.
- Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS:
- High School diploma or equivalent
- Minimum 1 year of relevant experience
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status: Part time
Employee Type: Temporary-Intermittent
Pay Grade: H2
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