Hobby Eyecare
6328 Telephone RD
Houston, TX 77087, USA
Join our dedicated optometry team as a Lab Technician, where you'll play a key role in providing top-quality eyewear solutions to our patients. You’ll work with advanced lab equipment, contribute to enhancing patient experiences, and gain valuable technical expertise in a supportive, collaborative environment. This role offers a great opportunity to grow your career in the optical field with the chance to take on increased responsibilities as you develop your skills.
This person is someone we can count on to...
- Take ownership of all lab operations, ensuring that lenses are prepared with precision and delivered on time.
- Maintain high standards of quality control by inspecting lenses and troubleshooting any errors in prescriptions.
- Foster strong relationships with optical laboratories and ensure all orders meet patient specifications.
- Keep lab equipment well-maintained and fully operational while ensuring an organized inventory.
Own:
- The entire lens preparation process, from beveling and edging to mounting, tinting, and final inspection.
- Management of inventory levels and timely ordering of lenses to ensure smooth operations.
- Preventative maintenance of lab equipment, ensuring minimal downtime and optimal performance.
Teach:
- Best practices for frame adjustments and fitting to other staff members or future hires.
- Techniques for accurate final inspections and identifying prescription errors.
Learn:
- The intricacies of our lab operations and equipment, becoming proficient in all lens preparation and fitting processes.
- How to anticipate patient needs and preferences for eyewear, contributing to improved satisfaction.
Improve:
- The accuracy of final lens inspections, reducing error rates and increasing patient satisfaction.
- Efficiency in lab operations by optimizing the workflow and maintaining an organized inventory system.
- Equipment maintenance protocols to reduce repair costs and avoid operational delays.
Within...
1 month this person will:
- Familiarize themselves with the lab's current processes and equipment, completing lens jobs on time under supervision.
- Begin to handle basic troubleshooting of prescriptions and frame adjustments.
- Establish a routine for maintaining lab cleanliness and orderliness.
2 months this person will:
- Take full ownership of daily lab operations, including independently managing lens jobs and inspections.
- Implement a preliminary inventory management system, ensuring timely ordering of lenses and equipment.
- Begin creating a preventative maintenance schedule for lab equipment, reducing unexpected breakdowns.
3 months this person will:
- Consistently meet on-time delivery goals for lens jobs while maintaining a 25% reduction in errors during final inspections.
- Take the lead in adjusting and fitting frames to meet patient specifications, achieving over 90% patient satisfaction.
- Fully implement and manage an effective inventory and preventative maintenance system, streamlining lab operations.
Potential Obstacles:
- Managing tight deadlines for lens preparation while maintaining high standards of accuracy and quality.
- Balancing multiple responsibilities, including technical tasks, patient interactions, and inventory management.
- Troubleshooting equipment issues and prescription errors while keeping up with daily workflow.
You will work in a fast-paced, patient-centered optometry practice alongside a small, collaborative team. Our culture values accountability, continuous improvement, and teamwork. You'll have access to advanced optical tools and technologies, including edging machines, surfacing equipment, and lens meters, which you will use daily. This role requires strong time management skills to balance both patient-facing and technical responsibilities.
Achieving the outlined KPOs will open doors to further opportunities within our organization. You could transition into a leadership role, such as Lead Lab Technician, with increased responsibility for mentoring new team members. Mastery of lab techniques and contributing to the overall success of the practice will also present opportunities to explore more patient-focused roles or expanded responsibilities within the practice.
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