Administrative Medical Assistant - Bilingual Spanish
Planned Parenthood of Orange and San Bernardino Counties
Job Category: Overview
Overview: Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for an Administrative Medical Assistant-Bilingual Spanish in Orange, CA.
This administrative position is responsible for all duties and responsibilities assigned to front office staff. Responsibilities include greeting and checking-in patients, preparing paperwork, scanning paperwork, determining payer source, collection of fees/receipts and donations, collection of IDs, phone answering, and scheduling. Must provide excellent customer service in a non-judgmental, empathetic manner.
Schedule: 4/10 work week which includes one weekend day.
Qualifications:
- High school diploma or other education plus experience required.
- 1-3 years of continued job experience required.
- Healthcare or general receptionist experience required.
- Bilingual Spanish required. Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to offer.
All employees are required to be fully vaccinated and receive a booster for COVID-19 unless a reasonable accommodation is approved for a medical/disability or religious exemption.
Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Adhere to agency’s policies, procedures and protocols. This may include successfully completing agency, regional and/or state certification requirements.
- Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints.
- Participate in health center efforts to achieve established goals for productivity.
- Participate in health center/affiliate efforts to achieve established revenue cycle goals.
- Perform the following functions:
- Greet patients, answer phones, refer calls, schedule appointments.
- Prepare charts, check for completeness, errors, signature and appropriate assembly.
- Input and update computer patient data information accurately.
- Maintain patient records.
- Assess client finances, which may include verifying insurance, health plan authorization, Medi-Cal cards with picture ID, collecting fees per agency guidelines, complete appropriate forms and obtain signatures per agency policy.
- Collect donations and patient satisfaction surveys per agency guidelines.
- Complete related financial/statistical paperwork for clients.
- Monitor clinic flow.
- Schedule appointments for family planning including but not limited to contraceptives and abortion services.
- Perform clerical and administrative duties, as required by manager.
Salary Range: USD $38,000.00/Yr. - USD $50,900.00/Yr.
Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.
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