Position Summary
The Lead Case Manager plans, implements, and coordinates an array of comprehensive, individualized client services during their residency and in preparation for continuing care and safe, sober housing after discharge. The Lead Case Manager also delivers psychoeducational and motivational enhancement instruction in group and individual settings and performs administrative duties in support of the program.
Primary Duties and Responsibilities
- Responsible for clinical activities at detox level of care including creating the group schedule and monitoring the timeliness and attendance of the clinical groups
- Perform assignments of patients to the detox level of care with guidance from the DCO
- Responsible for the communication of the fidelity of the documentation and the clinical product with the DCO to implement the management of training and improvement processes
- Will assist DCO with monthly chart audits
- Perform patient screening, intake, orientation, and assessment.
- Overseeing the clinical supervision of the Case Managers
- Present in the ATS treatment team meetings
- Daily chart reviews for timeliness and completion of documentation
- Reviewing discharges and closing charts
- Assist with recruiting staff and Interviewing
- Will carry a small caseload, no more than 2 patients, if needed
- Develop or refine an individualized service plan based on assessment and other collateral data; make referrals for services as identified in plans; provide or arrange for patient transportation; and follow up on referrals during residency and for at least 30 days after discharge.
- Provide at least three individual case management sessions per patient per week; review individualized service plan, update as needed, and document the review in the patient's record.
- Assist patients in developing motivation for recovery and engaging in recovery activities appropriate for the early stages of behavior change.
- Document appropriately within client Medical Record
- Assist patients in identifying and linking to appropriate resources for immediate needs and for the next levels of continuing care, safe and sober housing, and other recovery supports; assist patients with interviews and visits to prospective programs and providers; provide or arrange transportation to interviews.
- Conduct psychoeducational and motivation enhancement groups.
- Attend staff meetings, case conferences and required training to coordinate with the program team and ensure quality of care and continuity in accordance with clinical policy.
- Maintain working relationship with agencies, community resources, and families to coordinate services for patient care; provide information on substance abuse treatment resources and services; make necessary referrals; facilitate follow-up to ensure appropriate services have been delivered; and maintain aftercare follow-up system.
- Establish and maintain patient files in accordance with internal, local, state, and federal requirements and enter data in computerized and manual admission and discharge systems.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- Understands and respects cultural diversity.
- Establish rapport, systematically gather data, determine the readiness of the individual for treatment and change, and apply accepted criteria for diagnosis of substance use disorders.
- Screen for psychoactive substance toxicity, intoxication, and withdrawal symptoms
- Screen for danger to self or others
- Screen for co-occurring mental health issues
- Analyze and interpret data to determine treatment recommendations and priorities.
- With the individual served, formulate mutually agreed-upon, measurable treatment goals and objectives.
- Demonstrate adherence to accepted ethical and behavioral standards of conduct.
- Participate in continuing professional development.
- Follow organization policies and procedures addressing the care of individuals served identified as at risk for suicide, including requirements for screening, assessment, and monitoring.
- As applicable based on job role, knowledgeable about strategies for treating alcohol, cocaine, and other drug abuse.
- Provide services to meet the needs of patients and are sufficient in number to provide reasonable and prompt access by patients to counseling.
- Knowledgeable about pharmacotherapy treatment (drug interactions, acute withdrawal, and overdose), actively seek patient consent to talk with other providers, and check the state’s prescription drug monitoring program (PDMP.)
- Must be detail oriented.
- Able to work under pressure and meet deadlines as well as be flexible and dependable.
- Strong interpersonal, organizational, and analytical skills
- Principles and processes for providing client services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
- Exceptional customer/client service with the ability to resolve service issues.
- Exceptional business acumen
- In-depth knowledge of Joint Commission and DHS standards
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to handle multiple priorities with a sense of urgency.
Job Qualifications and Requirements
Education:
- High school diploma or GED, required.
- Bachelor’s Degree curriculum from an accredited institution, or equivalent combination of education and experience, preferred.
Experience:
- Knowledge of and experience with case management preferred.
- Experience with substance abuse, mental health, health, housing, and community support services is required.
- Experience with developing rapport with substance-abusing populations and referral and support systems is strongly preferred.
- Experience managing patient services and computerized and manual records is strongly preferred.
- Experience complying with internal, local, state, and federal requirements and regulations is strongly preferred.
Applicable State Requirements:
Must meet pre-employment and maintain all applicable state and job-related guidelines for background screening, fingerprinting, drug test, health screening, DMV, Insurance, CPR/Basic First Aid, and license/credential verifications.
Physical Requirements of Position
- Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.
- Hearing: Able to hear average or normal conversations and receive ordinary information.
- Repetitive motion: Frequent and regular use of the wrists, hands, and fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands.
- Seeing: Visual acuteness necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors.
- Physical: Frequent sitting, standing, and walking. Occasional lifting up to 25 lbs., pushing and pulling up to 45 lbs. Occasional kneeling, stooping, and bending at the waist.
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